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"I am enjoying the feed very much - so superior to the broker provided feed I was previously using." - Comment from George
"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email
"Boy, probably spent a thousand hours trying to get ******* API to work right. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years." - Comment from Jim
"This beats the pants off CQG, I am definitely switching to the ProphetX 3.0!" - Comment from Stephen
"I have been using IQFeed now for a few years in MultiCharts and I have zero complaints. Very, very rare to have any data hiccups or anything at all go wrong." - Comment from Public Forum
"I'm satisfied with IQFeed. It's the most reliable and fastest quote feed I have ever used. Although I'm a resident in China, it's still very fast!" - Comment from Xiaofei
"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken
"Very impressed with the quality of your feed - ******* is a real donkey in comparison." - Comment from A.C. via Email
"I used to have *******, but they are way more money for the same thing. I have had no probs with data from DTN since switching over." - Comment from Public Forum Post
"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
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»Forums Index »Product Support »General Product Announcements »Email/phone support temporarily unavailable
Author Topic: Email/phone support temporarily unavailable (2 messages, Page 1 of 1)

DTN_Gary_Stephen
-DTN Evangelist-
Posts: 143
Joined: Jul 3, 2019


Posted: Sep 28, 2020 06:59 PM          Msg. 1 of 2
IQFeed/DTN IQ/ProphetX Support cannot be reached at this time due to a widespread issue with Office 365 (https://twitter.com/MSFT365Status/status/1310696819135901696?s=20). We will respond as soon as possible. We apologize for any inconvenience this may cause.

Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist

DTN_Gary_Stephen
-DTN Evangelist-
Posts: 143
Joined: Jul 3, 2019


Posted: Sep 28, 2020 07:13 PM          Msg. 2 of 2
UPDATE: This issue is now resolved, and our support team is available as normal.

Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist
 

 

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