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»Forums Index »Product Support »Common Troubleshooting Tips »How to report a problem with the data
Author Topic: How to report a problem with the data (1 messages, Page 1 of 1)

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Nov 13, 2007 04:07 PM          Msg. 1 of 1
To report a problem with the data, please post on the Data and Content Support forum, email support@iqfeed.net, or call 1-800-793-9959.

Please include the following information:

Platform (DTN IQ, 3rd-party software, DDE, etc.)
Symbol in question.
Questioned price (high, low, last, etc).
Quote type: a quote, daily/weekly/monthly chart, intraday chart, or time & sales.
Affected date and time.
Description of the problem.

Including this information expedites the correction process. Feel free to include screen shots of the problem data.
 

 

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