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»Forums Index »Archive (2017 and earlier) »IQFeed 3rd Party Software Support »QCollector Error

Author	Topic: QCollector Error (11 messages, Page 1 of 1)
dnokes -Interested User- Posts: 2 Joined: Dec 20, 2006	Posted: Dec 20, 2006 01:15 PM Msg. 1 of 11 Hello, I have a trial of IQFeed and I have purchased QCollector for DTN. I am trying to download a sample of time & sales [say LEH (NYSE)] but I keep getting the following error: Windows socket error: No connection could be made because the target machine actively refused it (10061), on API 'connect' Has anyone come across this before. When I check the connection using the manager I see that the feed is up and running. I have one week to figure this out to decide whether I will add DTN to my list of feeds. Thanks
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: Dec 20, 2006 01:53 PM Msg. 2 of 11 Hello, I am doing some investigation on this now and will contact you as soon as I have resolution.
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: Dec 20, 2006 02:47 PM Msg. 3 of 11 I was able to connect to this without any unusual issues. I would suggest attempting a reboot to reset the network connections and if you have further issues to call me at 800-397-7000 x3323 and I will be happy to help get everything configured. Tim
dnokes -Interested User- Posts: 2 Joined: Dec 20, 2006	Posted: Dec 20, 2006 02:56 PM Msg. 4 of 11 Thanks Tim. I will try that. I thought it might be a firewall thing so I will look into that too.
DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006	Posted: Apr 27, 2007 04:21 PM Msg. 5 of 11 I recently had this issue reported to me again and simply closing the software down and restarting it corrected this issue for him. I just wanted to note it here for others having this issue as a possible solution. Thanks for letting us know P. Tim Edited by DTN_Tim Walter on Apr 27, 2007 at 04:25 PM
mss -Interested User- Posts: 4 Joined: May 9, 2007	Posted: May 9, 2007 11:38 AM Msg. 6 of 11 Am I correct in saying that QCollector does not work with the new IQFEED client software? I have been using QCollector for awhile but, after upgrading to the new IQFEED client, I have been unable to get QCollector to load.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: May 9, 2007 11:41 AM Msg. 7 of 11 See http://forums.dtn.com/index.cfm?page=topic&topicID=1514. As far as we know, they have updated, but it may be worth contacting QCollector to see if they have a new build available. Jay Froscheiser DTN - Trading Markets
mss -Interested User- Posts: 4 Joined: May 9, 2007	Posted: May 9, 2007 11:55 AM Msg. 8 of 11 Thank you. I sent them an inquiry a few days ago but have not heard back. MSS
tradeworks -Interested User- Posts: 5 Joined: May 11, 2006	Posted: May 10, 2007 10:17 AM Msg. 9 of 11 Quote: Thank you. I sent them an inquiry a few days ago but have not heard back. MSS --- Original message by mss on May 9, 2007 11:55 AM A response to your question was sent to you on Monday. Perhaps you don't have your email filters set up correctly? You should see a message with subject "Re: Tradeworks Software feedback". In any case, let me respond again here.: 1. I'm not sure what you mean by "cannot load QCollector". Do you mean the program won't start up? Are you seeing any error messages? 2. I suggest you go to our web site at http://www.mechtrading.com/qcollector/dtn/download.htm and install the latest version of QCollector For DTN IQFeed. I haven't received any other reports of problems running QCollector with the new release of the IQFeed client software. Regards, Dave DeLuca Tradeworks Software http://www.mechtrading.com
mss -Interested User- Posts: 4 Joined: May 9, 2007	Posted: May 11, 2007 12:36 PM Msg. 10 of 11 I found your original response. Sorry for the misinformation.
mss -Interested User- Posts: 4 Joined: May 9, 2007	Posted: May 11, 2007 03:03 PM Msg. 11 of 11 My copy is working again. My problems apparently related to how I installed the new version of Qcollector as opposed to how Qcollector works with IQFEED. MSS