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»Forums Index »Product Support »DTN Satellite Products »Platform closes down.
Author Topic: Platform closes down. (3 messages, Page 1 of 1)

TRADERTIM
-Interested User-
Posts: 2
Joined: Jan 22, 2007


Posted: Jan 22, 2007 10:15 AM          Msg. 1 of 3
I use DTN satellite feed with Tradestation 2000i. I am using a P4 3 gig computer with 1 gig of ram. OS is WindowsXP service pack 2. The sat. feed works flawlessly, my problem is that during trading hours my platform is very unstable. If I change a parameter or look at the performance report it is most likely that the platform will lock up. The platform turns completly white. All I have to do is restart 2000i in order to get back up again. If I do not open any windows or try to change the platform it operates my systems, collects data perfectly and never stops. I have to make all changes during non-trading times. Can anyone help?
Thanks
tim

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Jan 22, 2007 12:49 PM          Msg. 2 of 3
Hello,

Have you verified that you have the latest version of your software installed? I have not ran into similar issues on other 2000i satellite installations. Perhaps you run a heavier load, how many symbols are you actively watching? What changes are we talking about? Changing colums, charts, or misc settings? Anything specific at all?

Let me know.

Tim

TRADERTIM
-Interested User-
Posts: 2
Joined: Jan 22, 2007


Posted: Jan 22, 2007 04:02 PM          Msg. 3 of 3
I am only watching one futures symbol. There are only four windows open on the workspace and only one workspace open. This computer is dedicated to trading only. There are no other programs running on this computer. It does not take much to make it lock up. If I change a parameter on one window it will usually lock up. I don't believe this is a DTN problem I believe it has something to do with TS. I have nothing to back that up except that the Global server never has any problems. The computer constantly looks like it is being taxed to the limit. The hourglass is almost constantly up. Just for yucks I installed the program on another computer and had the same problem so I feel pretty secure it is software. As far as the latest version, I have loaded all the updates to TS I can find. Any ideas will be appreciated.

Tim
 

 

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