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»Forums Index »Product Support »DTN.IQ Client Software Support »Error that happens very often, please help, thank you.

Author	Topic: Error that happens very often, please help, thank you. (2 messages, Page 1 of 1)
churasan -Interested User- Posts: 1 Joined: Oct 30, 2007	Posted: Oct 31, 2007 08:22 AM Msg. 1 of 2 Hi, I was unable to connect to iqfeed almost every other day, and the same error can go on for hours. I am using sierra chart with the client. --------------------------------------------------------------------- Software version: 226 2007-11-01 00:11:00 Usage end date: 2007-11-08. Current Service Level: 3 2007-11-01 00:11:00 Active Service: DTN IQFeed 2007-11-01 00:11:00 Time Zone: +11:00:00 (EST+10EDT+01,M10.5.0/02:00,M3.5.0/03:00) 2007-11-01 00:11:00 Loading DTN IQFeed... 2007-11-01 00:11:00 Waiting for IQFeed to respond with a callback. 2007-11-01 00:11:01 Connection timed out. 2007-11-01 00:12:01 Disconnecting from DTN IQFeed... 2007-11-01 00:12:01 Disconnected from Level 1 port. 2007-11-01 00:12:01 Disconnected from DTN IQFeed. 2007-11-01 00:12:01 Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. 2007-11-01 00:12:01 Loading DTN IQFeed... 2007-11-01 00:12:06 Waiting for IQFeed to respond with a callback. 2007-11-01 00:12:07 Connection timed out. 2007-11-01 00:13:07 Disconnecting from DTN IQFeed... 2007-11-01 00:13:07 Disconnected from Level 1 port. 2007-11-01 00:13:07 Disconnected from DTN IQFeed. 2007-11-01 00:13:07 Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. 2007-11-01 00:13:07 --------------------------------------------------------------------- Please advise, thank you!
Stan S -DTN Guru- Posts: 256 Joined: Apr 13, 2006	Posted: Oct 31, 2007 08:34 AM Msg. 2 of 2 Hi Churasan, Sorry to hear you are having problems. What you are describing could be 1 of a couple different issues. I would like to look into this from this end to see if I can find a reason & get it taken care of for you. Could you please drop me a private email with your log in ID so I can check your account? The email address is stanley.sullivan@DTN.com. You are also welcome to call us @ 1-800-397-7000 for service. Thanks, Stan We could learn a lot from crayons: some are sharp, some are pretty, some are dull, some have weird names, and all are different colors but they all have to learn to live in the same box.