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»Forums Index »Product Support »DTN.IQ Client Software Support »Error that happens very often, please help, thank you.
Author Topic: Error that happens very often, please help, thank you. (2 messages, Page 1 of 1)

churasan
-Interested User-
Posts: 1
Joined: Oct 30, 2007


Posted: Oct 31, 2007 08:22 AM          Msg. 1 of 2
Hi,

I was unable to connect to iqfeed almost every other day, and the same error can go on for hours. I am using sierra chart with the client.
---------------------------------------------------------------------
Software version: 226 2007-11-01 00:11:00
Usage end date: 2007-11-08. Current Service Level: 3 2007-11-01 00:11:00
Active Service: DTN IQFeed 2007-11-01 00:11:00
Time Zone: +11:00:00 (EST+10EDT+01,M10.5.0/02:00,M3.5.0/03:00) 2007-11-01 00:11:00

Loading DTN IQFeed... 2007-11-01 00:11:00

Waiting for IQFeed to respond with a callback. 2007-11-01 00:11:01
Connection timed out. 2007-11-01 00:12:01
Disconnecting from DTN IQFeed... 2007-11-01 00:12:01
Disconnected from Level 1 port. 2007-11-01 00:12:01
Disconnected from DTN IQFeed. 2007-11-01 00:12:01
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. 2007-11-01 00:12:01

Loading DTN IQFeed... 2007-11-01 00:12:06

Waiting for IQFeed to respond with a callback. 2007-11-01 00:12:07
Connection timed out. 2007-11-01 00:13:07
Disconnecting from DTN IQFeed... 2007-11-01 00:13:07
Disconnected from Level 1 port. 2007-11-01 00:13:07
Disconnected from DTN IQFeed. 2007-11-01 00:13:07
Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. 2007-11-01 00:13:07
---------------------------------------------------------------------
Please advise, thank you!

Stan S
-DTN Guru-
Posts: 256
Joined: Apr 13, 2006


Posted: Oct 31, 2007 08:34 AM          Msg. 2 of 2
Hi Churasan,

Sorry to hear you are having problems. What you are describing could be 1 of a couple different issues. I would like to look into this from this end to see if I can find a reason & get it taken care of for you. Could you please drop me a private email with your log in ID so I can check your account? The email address is stanley.sullivan@DTN.com. You are also welcome to call us @ 1-800-397-7000 for service.

Thanks,
Stan

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