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»Forums Index »Product Support »Data and Content Support »ESH8 Missing 2 hours
Author Topic: ESH8 Missing 2 hours (11 messages, Page 1 of 1)

Pantani
-Interested User-
Posts: 19
Joined: Dec 12, 2007


Posted: Jan 11, 2008 02:01 AM          Msg. 1 of 11
I have no data on ESH8 from 02:50 - 04:50 GMT (21:50-23:40 ET)

I've refreshed several times but cannot retrieve the missing data.

rd2224v
-Interested User-
Posts: 8
Joined: Dec 12, 2007


Posted: Jan 11, 2008 02:35 AM          Msg. 2 of 11
Hello,

I have the same problem but I receive no data for ESH8 for the full tradingday yesterday.
This is the second time this week.
What goes on ??
I can´t work with this data.

René

DTN_Ken_Heinze
-Interested User-
Posts: 49
Joined: May 4, 2004


Posted: Jan 11, 2008 06:59 AM          Msg. 3 of 11
Is the problem resolved? I do not see a gap in this chart at that time/// see attachment.
it sounds you are describing a recurring gap that only appears for a short time and re-appears.-----Either that is the case or... is it possible there could be timing issue where the software is not configured to read the data?

Ken Heinze, Market Access Customer Service



File Attached: 1-10 esh8 chart w59.gif (downloaded 990 times)

rd2224v
-Interested User-
Posts: 8
Joined: Dec 12, 2007


Posted: Jan 11, 2008 07:26 AM          Msg. 4 of 11
Hello,

no the Gaps are not re-appered. All other markets work well as NQH8, @MEH8,..

In the last seven days I have at ESH8 three days without data.

This week the chart have no data for yesterday and monday.

Yesterday I received the data normal, today I start the PC and have no data for yesterday.

What is that ?

René

Pantani
-Interested User-
Posts: 19
Joined: Dec 12, 2007


Posted: Jan 11, 2008 07:34 AM          Msg. 5 of 11
Hi Ken

I just did ANOTHER refresh ... and hey presto the data filled in the gap (on Ensign)

However, I still have 30 min gap (22:25-23:00 ET) on ESH8 on ProphetX platform.

Pantani
-Interested User-
Posts: 19
Joined: Dec 12, 2007


Posted: Jan 11, 2008 07:49 AM          Msg. 6 of 11
Interestingly ... I still have the 2hour gap on ES# (continuous) on Ensign but not on ESH8

DTN_Ken_Heinze
-Interested User-
Posts: 49
Joined: May 4, 2004


Posted: Jan 11, 2008 08:57 AM          Msg. 7 of 11
This is what my 5 min. ensign @esh8 looks like, still can't produce the same gap.

Ken Heinze, Market Access Customer Service



File Attached: @es h8on ensign.jpg (downloaded 903 times)

rd2224v
-Interested User-
Posts: 8
Joined: Dec 12, 2007


Posted: Jan 11, 2008 09:02 AM          Msg. 8 of 11
I work with ninja trader, I restart the programm but the gaps stay at ESH8.

Pantani
-Interested User-
Posts: 19
Joined: Dec 12, 2007


Posted: Jan 11, 2008 09:12 AM          Msg. 9 of 11
Ken ... I stated above that the ESH8 gap on Ensign has gone after another refresh.

However, it is still present on the ES# 5 min chart (Ensign)

...........and I still have a 30 minute gap (same time frame) for ESH8 on ProphetX

Pantani
-Interested User-
Posts: 19
Joined: Dec 12, 2007


Posted: Jan 11, 2008 09:14 AM          Msg. 10 of 11
......... but no massive data spikes ..... which is a huge improvement!!!

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Jan 11, 2008 09:27 AM          Msg. 11 of 11
Hello,

About the gaps on your Prophet X system- I have forwarded the information to Prophet X support. They should contact you shortly.

Thanks,

Sarah
 

 

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