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»Forums Index »Product Support »DTN.IQ Client Software Support »Updating
Author Topic: Updating (5 messages, Page 1 of 1)

conr
-Interested User-
Posts: 48
Joined: Feb 13, 2007


Posted: Feb 1, 2008 12:49 PM          Msg. 1 of 5
I am running Sierra Chart version 251. Every morning when I start up, I have edit the data because it is not updating properly. Sierra had me send them a log and couldn't find a problem. Attached is a link with the transcript and log. Using version 4.2.1.4

http://supportboard.sierrachart.com/showthread.php?p=84273#post84273

Please help.

Thank you.

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Feb 1, 2008 12:56 PM          Msg. 2 of 5
Hello,

I would first suggest downloading the current version of IQ Feed. http://www.iqfeed.net/index.cfm?displayaction=support§ion=download

If this does not correct the download issue, you will want to run the IQ Feed Diagnostics application. To do so, click on Start, All Programs, IQ Feed 4.3.0.3, then Diagnostics.

In the Test Equity field, use the symbol @YMH8, then click Test. Along the left hand side of the screen, you should see a series of checkmarks. DTN HistoryCOM should be checked. Please let me know the results of the diagnostics, a screenshot is helpful. It may be easier for you to contact us at support@iqfeed.net or by calling 1-800-763-9959.

Kind regards,

Sarah
DTN Trading Markets

conr
-Interested User-
Posts: 48
Joined: Feb 13, 2007


Posted: Feb 7, 2008 07:01 AM          Msg. 3 of 5
I upgraded to the 4.3.0.3 and still getting the same problem. Below is a log from Sierra after I opened the application and I also attached a screen shot of the IQFeed Diagnostics.

Thank you.

Software version: 254 - 2008-02-07 06:50:41
Usage end date: 2008-11-22. Current service level: 4 - 2008-02-07 06:50:41
Active service: DTN IQFeed - 2008-02-07 06:50:41
Time zone: -6:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) - 2008-02-07 06:50:41
Program path: C:\SierraChart 1\ - 2008-02-07 06:50:41

Loading DTN IQFeed... - 2008-02-07 06:50:41

Waiting for IQFeed to respond with a callback. - 2008-02-07 06:50:46
Connecting to DTN IQFeed Level 1 port (5009)... - 2008-02-07 06:50:49
Connected to DTN IQFeed Level 1 port. - 2008-02-07 06:50:49
Connecting to DTN IQFeed Lookup port (9100)... - 2008-02-07 06:50:49
Connected to DTN IQFeed Lookup port. - 2008-02-07 06:50:49
Downloading intraday chart data for @YMU7 to the file @YMU7.mnd - 2008-02-07 06:50:49
Starting date and time: 9/20/2007 3:15:00 PM - 2008-02-07 06:50:49
Requesting 124 days of historical minute data. - 2008-02-07 06:50:49
Starting updates for: @YMH8 - 2008-02-07 06:50:49
Error downloading intraday data. IQFeed error: !NONE! - 2008-02-07 06:50:50
Received 0 records and wrote 0 records for @YMU7 - 2008-02-07 06:50:50
Intraday download COMPLETE for @YMU7 - 2008-02-07 06:50:50

Starting updates for: @YMU7 - 2008-02-07 06:50:50
Starting real-time intraday chart updates for @YMU7 - 2008-02-07 06:50:50

@YMH8 2008-02-05 Requesting historical chart data. - 2008-02-07 06:50:50
Requesting 3 days of historical daily data. - 2008-02-07 06:50:50
Received 0 records and wrote 0 records for @YMH8 - 2008-02-07 06:50:50
Daily download COMPLETE for @YMH8 - 2008-02-07 06:50:50

Downloading intraday chart data for @YMH8 to the file @YMH8.scid - 2008-02-07 06:50:50
Starting date and time: 2/6/2008 4:17:56 PM - 2008-02-07 06:50:50
Requesting 2 days of historical minute data. - 2008-02-07 06:50:50
Receiving intraday minute data for @YMH8 - 2008-02-07 06:50:50
Receiving intraday data for @YMH8 starting at 2/4/2008 5:50:50 AM - 2008-02-07 06:50:50
Received 3 records from 2/4/2008 5:50:50 AM to 2/6/2008 5:50:50 AM (2.0 days) and wrote 0 records for @YMH8 - 2008-02-07 06:50:50
Intraday download COMPLETE for @YMH8 - 2008-02-07 06:50:50

Starting real-time intraday chart updates for @YMH8 - 2008-02-07 06:50:50

Symbol Error: @YMU7 is unknown, unavailable, or improperly formatted. - 2008-02-07 06:50:50



File Attached: Screenshot - 2_7_2008 , 7_00_52 AM.jpg (downloaded 1493 times)

DTN_LorenF
-DTN Technical Support-
Posts: 228
Joined: May 11, 2004


Posted: Feb 7, 2008 08:44 AM          Msg. 4 of 5
Conr
The 1st thing, the @YMU7 is a expired contract, a invalid symbol now. Can you take it out of the symbol list. The rest of it we are looking at and will duplicate here to see.

conr
-Interested User-
Posts: 48
Joined: Feb 13, 2007


Posted: Feb 7, 2008 09:44 AM          Msg. 5 of 5
I deleted the expired symbols. But so you know, I very rarely clear out the expired symbols and it has never been a problem.
 

 

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