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»Forums Index »Product Support »DTN.IQ Client Software Support »Reconnect Issue
Author Topic: Reconnect Issue (4 messages, Page 1 of 1)

mhenshaw
-Interested User-
Posts: 2
Joined: May 6, 2008


Posted: May 6, 2008 04:24 PM          Msg. 1 of 4
IQ can not reconnect if IQ is closed out and reopen latter in the day. Error message 10061 appears. The only way to resolve this issue is reboot the computer which is too time consuming and not an appropriate solution.

Full message: "Asynchronous Socket Error: Socket Connect Error - Error Number 10061"

I have un-installed and re-installed IQ version 2.4.8.8 and also tried the beta version 2.5.0.2. The same issue happens with both products.

Both products first login just fine but when I go to click Snap Quote, Portfolio, the message appears. Plus no other module displays any information, except the New module will work just fine.

This issue is happing on at least two computers I know of.

How do I fix this issue?

DTN_LorenF
-DTN Technical Support-
Posts: 228
Joined: May 11, 2004


Posted: May 6, 2008 04:47 PM          Msg. 2 of 4
Mhenshaw
Can you give me more detail on:
What apps are running at the time, time and sales, watch list, charts or snap quote.
how long after you close out do you try to reopen the software?
Any other software running on this system at the same time?
Your comfiguration, router, modem, service (cable or DSL) and computer hardware speeds.
The more information we have the more able to figure this out.
Thank you.

mhenshaw
-Interested User-
Posts: 2
Joined: May 6, 2008


Posted: May 6, 2008 06:03 PM          Msg. 3 of 4
The computers runs ACT 2006, Internet Explorer 7, Firefox 2.0, Java Web Applets, and a Telnet Terminal. The computers are P4 2.4GHz with at least 1GB RAM.

If I close out and go back in right away the error message appears or even if I wait an hour or two.

All of the applications listed above or an assortment of the applications are running while IQ is running.

The firewall is configured to allow IQ connection to the network on the personal computers. They are just running Windows XP Pro SP2 firewall.

The internet is a T1 connection with a Microsoft ISA 2004 firewall. The firewall / router is configured to allow all internal network traffic to the internet. The firewall is configured for NAT.

I have check the process under task manger and there are no open IQ after I close out of the IQ application. I also have cleared out the ARP tables on the firewall / router and workstation and also cleared out the DNS cache on both devices. I ping the logon server and the response times are average without any packet loss.

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007


Posted: May 7, 2008 08:15 AM          Msg. 4 of 4
Hello mhenshaw,
Is there any way that we can get a snapshot of the error message that you are getting?? We need to see this that way we can get a better idea of what may be causing this error. Also when you check the taskmanager processes tab is DTNIQ.exe gone as well as IQConnect.exe?? When you did the uni-install and reinstall did you try removing the folders for DTNIQ as well or did you just un-install and reinstall?? What we may want to try on one of the computers is doing a complete wipe of DTNIQ and IQFeed off of the computer and reinstall it. To do this I would recommend either contacting us at the number below or contacting us via are chat at www.dtniq.com or www.iqfeed.net and click on the Customer Service Chat screen.

Thanks.


Curtis Thompson
curtis.thompson@dtn.com
Trading Markets Customer Service
1-800-397-7000 x3614

Edited by DTN_CurtisT on May 7, 2008 at 08:18 AM
 

 

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