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»Forums Index »Product Support »Data and Content Support »Error: LFZ8
Author Topic: Error: LFZ8 (13 messages, Page 1 of 1)

sersan
-Interested User-
Posts: 62
Joined: Dec 12, 2007


Posted: Oct 13, 2008 09:48 AM          Msg. 1 of 13
Hei:
There is some problem with euronext derivatives data, specifically LFZ8. Several ticks are lost and in some moments, it seems that data are running slowly.
REgads.

sersan
-Interested User-
Posts: 62
Joined: Dec 12, 2007


Posted: Oct 13, 2008 12:42 PM          Msg. 2 of 13
Please, repair the LFZ8 graphic as soon as possible, since it is literally ruined.

Regards.

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Oct 13, 2008 01:16 PM          Msg. 3 of 13
Hi Sersan,

I am not seeing any issue with the LFZ8 data on either server farm. I have looked at 1 minute, 5 minute, 10 minute, and daily charts. Can you specify what exactly you are seeing? If you can give me an idea of what you are seeing, perhaps i can duplicate it. Are you still seeing delays in the data?

Sarah
DTN Trading Markets

sersan
-Interested User-
Posts: 62
Joined: Dec 12, 2007


Posted: Oct 13, 2008 01:28 PM          Msg. 4 of 13
See the image attached please. Do you think this chart is ok?



File Attached: ftse.PNG (downloaded 1177 times)

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Oct 13, 2008 01:41 PM          Msg. 5 of 13
Sergi,

The attachment is not working for me. Can you email it to me?

Sarah

sersan
-Interested User-
Posts: 62
Joined: Dec 12, 2007


Posted: Oct 14, 2008 03:13 AM          Msg. 6 of 13
The problem is continuing and it is extending to MTV8!
Please, repair it!

sersan
-Interested User-
Posts: 62
Joined: Dec 12, 2007


Posted: Oct 14, 2008 06:53 AM          Msg. 7 of 13
Hi:

Besides the problem with LFZ8 chart, look at the attached chart of MTV8.
There are two 15 minutes-bars marked with 3:30. This problem has already gone a few days ago in MTV8. Lately, there were many mistakes with data from Euronext. Please, repair the charts as soon as possible and take measures to prevent the recurrence of such errors.

Regards.



File Attached: cac.PNG (downloaded 1153 times)

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007


Posted: Oct 14, 2008 07:12 AM          Msg. 8 of 13
Hello Sersan, I am seeing the same duplication of data that you are and I have reported this to our Market Data Intgerity Team for correction.

Thanks.

Curtis Thompson
curtis.thompson@dtn.com
Trading Markets Customer Service
1-800-397-7000 x3614

sersan
-Interested User-
Posts: 62
Joined: Dec 12, 2007


Posted: Oct 14, 2008 07:41 AM          Msg. 9 of 13
Thanks.

However, keep in mind that it is the third day that this happens, so it is obvious that there is a problem that requires a solution.

Regards.

sersan
-Interested User-
Posts: 62
Joined: Dec 12, 2007


Posted: Oct 14, 2008 07:56 AM          Msg. 10 of 13
Ah. Remember that the LFZ8 yesterday chart also needs to be repaired. Do it as soon as possible please.

Regards.

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: Oct 15, 2008 08:11 AM          Msg. 11 of 13
Hi Sergi,

All should be repaired at this point. We are actively watching for problems on these symbols, and working with the data provider to prevent future problems.


Sarah

sersan
-Interested User-
Posts: 62
Joined: Dec 12, 2007


Posted: Oct 17, 2008 03:08 AM          Msg. 12 of 13
Again, there are problems with MTV8 and MTX8. Two bars time stamped at 4:00… bad ticks…
The error occurs with historical data, the data received in real time it seems ok.
Repair it as soon as possible please.
REgards.

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007


Posted: Oct 17, 2008 06:40 AM          Msg. 13 of 13
Hello, I have gone ahead and got this reported to our Market Data team for correction. I do know that they are still working on a solution to this issue but we do not yet have a time frame of how soon that will be. So please continue to report any errors you see so we can have them corrected in the mean time.

Thanks.

Curtis Thompson
curtis.thompson@dtn.com
Trading Markets Customer Service
1-800-397-7000 x3614
 

 

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