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»Forums Index »Product Support »DTN.IQ Client Software Support »DATA DELAY
Author Topic: DATA DELAY (4 messages, Page 1 of 1)

conr
-Interested User-
Posts: 48
Joined: Feb 13, 2007


Posted: Sep 21, 2010 01:31 PM          Msg. 1 of 4
Boy did you guys drop the ball today. It is now 10 min. after FOMC and my feed is now just caught up. Can I have an explanation please?

DTN_Steve_S
-DTN Guru-
Posts: 2086
Joined: Nov 21, 2005


Posted: Sep 21, 2010 03:13 PM          Msg. 2 of 4
conr, it appears this was isolated to the server that you were connected to at the time. We are still investigating why this one server had problems.

Just to be clear, this server had a max delay of 72s immediately following the FOMC. This delay slowly lessened until it cleared between 14:23 and 14:24.

conr
-Interested User-
Posts: 48
Joined: Feb 13, 2007


Posted: Sep 21, 2010 08:49 PM          Msg. 3 of 4
Steve, 72s max delay is incorrect. I rec. a call from Stan at DTN shortly after my post indicating I was on a server that had approx. a 10 min. delay and that they are looking into it.

I hope you get this corrected. That was unacceptable.

Thank you.

Stan S
-DTN Guru-
Posts: 256
Joined: Apr 13, 2006


Posted: Sep 22, 2010 07:10 AM          Msg. 4 of 4
Hi Conr,

I'm sorry I misspoke myself. I said the delays lasted about 10 min & then were cleared. I did not mean a 10 min delay. We are looking into the causes and will make corrections to avoid these issues in the future.

Stan S

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