Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"You are much better than lawyers or the phone company because you answer the phone when I call! I just love your customer service." - Comment from Isreal
"I cannot believe what a difference it makes trading with ProphetX!" - Comment from Bruce in Los Angeles
"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart
"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger
"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe
"The service is great, I see a noticeable improvement in my volume profiles over [broker]'s data feed" - Comment from Larry
"This beats the pants off CQG, I am definitely switching to the ProphetX 3.0!" - Comment from Stephen
"I am a hedge fund manager here. It’s funny, I have a Bloomberg terminal and a Bridge feed, but I still like having my DTN feed!" - Comment from Feras
Home  Search  Register  Login  Blogs Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »ProphetX not staying connected.
Author Topic: ProphetX not staying connected. (2 messages, Page 1 of 1)

WxShady
-Interested User-
Posts: 1
Joined: Apr 19, 2011


Posted: Apr 19, 2011 09:05 AM          Msg. 1 of 2
I am currently running 2 Windows Vista PC's that are having problems staying connected to ProphetX. This started happening Thursday afternoon. Is anyone else experiencing a problem like this?

DTN_Tim Walter
-DTN Guru-
Posts: 1198
Joined: Apr 25, 2006


Posted: Apr 20, 2011 09:20 AM          Msg. 2 of 2
Good morning!

We are sorry to hear you are having problems. We have not experienced any global issues of this nature recently, but we may still be able to help. Do you get any error messages at all at the time of the disconnect? Exceeded User Limit would be an example. If there is a message of any kind we can probably help.

If when the dissconnect happens, your quotes just stall and eventually you get lines through your quotes, followed by a reconnect in about 30 seconds from the dissconnect. Then that sounds like your connection timed out to our servers. In that circumstance, we would suggest contacting your ISP to determine if there are any factors affecting your connection. If your ISP has any questions for us we would certainly be willing to join a conference call with them and yourself.

Just let us know if we can help.

Tim
 

 

Time: Wed August 15, 2018 6:13 PM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003