Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart
"I was with ******* for 4 years at $230 a month, this is a huge savings for me, GOD BLESS YOU PEOPLE," - Comment from T.S. via Email
"I used to have *******, but they are way more money for the same thing. I have had no probs with data from DTN since switching over." - Comment from Public Forum Post
"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email
"Very impressed with the quality of your feed - ******* is a real donkey in comparison." - Comment from A.C. via Email
"I've been using Neoticker RT with IQFeed for two months, and I'm very happy with both of the products (I've had IQFeed for two years with very few complaints). The service from both companies is exceptional." - Comment from Public Forum
"Thank you so much - awesome feed, awesome service!" - Comment from Greg via Email
"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat
"Everything is working great ! Very impressive client. The news refreshes better and is more pertinent than the ******* feed I paid $ 100/month for. I Also like the charts a lot." - Comment from Leon
Home  Search  Register  Login  Blogs Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »ProphetX not staying connected.
Author Topic: ProphetX not staying connected. (2 messages, Page 1 of 1)

WxShady
-Interested User-
Posts: 1
Joined: Apr 19, 2011


Posted: Apr 19, 2011 09:05 AM          Msg. 1 of 2
I am currently running 2 Windows Vista PC's that are having problems staying connected to ProphetX. This started happening Thursday afternoon. Is anyone else experiencing a problem like this?

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Apr 20, 2011 09:20 AM          Msg. 2 of 2
Good morning!

We are sorry to hear you are having problems. We have not experienced any global issues of this nature recently, but we may still be able to help. Do you get any error messages at all at the time of the disconnect? Exceeded User Limit would be an example. If there is a message of any kind we can probably help.

If when the dissconnect happens, your quotes just stall and eventually you get lines through your quotes, followed by a reconnect in about 30 seconds from the dissconnect. Then that sounds like your connection timed out to our servers. In that circumstance, we would suggest contacting your ISP to determine if there are any factors affecting your connection. If your ISP has any questions for us we would certainly be willing to join a conference call with them and yourself.

Just let us know if we can help.

Tim
 

 

Time: Sun October 21, 2018 9:06 AM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003