Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger
"I used to have *******, but they are way more money for the same thing. I have had no probs with data from DTN since switching over." - Comment from Public Forum Post
"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email
"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat
"I use IQ Feed, Great stuff as far as data analysis information, storage and retrieval is concerned." - Comment from Public Forum
"My broker in Davenport suggested I give you a try as he uses your service and says its the best." - Comment from Bill via RT Chat
"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe
"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
"I've been using IQFeed 4 in a multi-threaded situation for the last week or two on 2600 symbols or so with 100 simultaneous daily charts, and I have had 100% responsiveness." - Comment from Scott
"As a past ******* customer(and not a happy one), IQ Feed by DTN is a much better and cheaper product with great customer support. I have had no problems at all since switching over." - Comment from Public Forum
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »ProphetX Support »Problem w/ProphetX timing out.
Author Topic: Problem w/ProphetX timing out. (2 messages, Page 1 of 1)

AMA
-DTN Evangelist-
Posts: 179
Joined: Aug 1, 2007


Posted: Feb 22, 2013 01:30 PM          Msg. 1 of 2
Hi - I run both ProphetX and DTNIQ on the same box. Sometimes(today, for example) ProphetX will timeout and restart even though my network connection is still working fine and DTNIQ is putting up current numbers. I don't know if there's a problem with the network getting specifically to the PhX servers(while the path to the DTNIQ servers is OK), or what, but it's very aggravating having PhX blow up all over my monitors during the trading day.

So, is there any way for me to expand the timeout value that PhX uses?


Worst case, could you all expand it in the next release?


DTNIQ is typically rock solid, but this PhX thing is getting really old. This bug has been in every version I've run, over many years.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Feb 25, 2013 08:47 AM          Msg. 2 of 2
Hello AMA,

Unfortunately, we did have a network outage at a secondary site that was resolved after the initial report and our servers had to disconnect users to move them over to a good site. The process of moving users itself, does not take long, 10 -15 seconds, but ProphetX is configured to wait for 30 seconds before trying to reconnect. I will inquire with PM to determine if this delay in reconnection can be adjusted to a smaller time frame as you suggest. I will also ask them to look at what may be different between the two products, such as time out values. My apologies for the delay in reply.

FYI - If you click the key icon at the top of the screen it will bring up your login box and by reconnecting there, you would skip the 30 second wait between connection attempts.

Thanks, as always, for your input!

Tim
 

 

Time: Thu May 23, 2019 2:39 PM CFBB v1.2.0 0 ms.
© AderSoftware 2002-2003