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»Forums Index »Product Support »IQFeed 3rd Party Software Support »ArbMaker
Author Topic: ArbMaker (3 messages, Page 1 of 1)

Taos Global
-Interested User-
Posts: 3
Joined: Jan 28, 2014


Posted: Jan 28, 2014 02:09 PM          Msg. 1 of 3
I keep having problems with my ArbMarker integration with IQFeed. It will work to pull initial co-integration but within a day or two it will just not pull data. The issue is the same everytime, "XXX - has no latest value" (XXX=Ticker symbol). I can't understand how there can't be a latest value on the on a big cap stock in the middle of trading hours. Any ideas???

DTN_CurtisT
-DTN Technical Support-
Posts: 322
Joined: Jun 14, 2007


Posted: Jan 28, 2014 04:32 PM          Msg. 2 of 3
Hello Taos Global, we currently do not have a copy of ArbMaker here so we are not really sure on how it works with IQFeed. It sounds like however that maybe the connection between ArbMaker and IQFeed is becoming stale for some reason but without the software we have no way of knowing for sure.

Do you get any error messages about being disconnected from IQFeed at all when this occurs?

Also, when you get the above error message, does the IQ Connection Manager stay in the system tray?
If so, double click on it and check to see if Status is set to "Connected". If it is then IQFeed should still be connected to our servers here.

Also, check "Reconnections" & "Attempted Reconnections" what does those show for a number? If both are at 0 then both ArbMaker and IQFeed have not reconnected.

I would also recommend contacting their support for assistance with this issue since the error message is appearing within ArbMaker directly as well in case they have seen this before.

Curtis Thompson
support@iqfeed.net
support@dtniq.com
support@prophetx.com
Trading Markets Customer Service
1-800-397-7000

Taos Global
-Interested User-
Posts: 3
Joined: Jan 28, 2014


Posted: Jan 30, 2014 09:03 AM          Msg. 3 of 3
No message about being disconnected.

The IQ manager stays in the system tray. It does say one weird thing, clients connected: 2. But I'm only running arbmaker, so what would second one be? Reconnections shows 3.

I'll keep more of eye on it over the next couple trading days.

Taos
 

 

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