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»Forums Index »Product Support »DTN.IQ Client Software Support »Doesn't work CRUDE OIL on NinjaTrader
Author Topic: Doesn't work CRUDE OIL on NinjaTrader (8 messages, Page 1 of 1)

jshapen
-Interested User-
Posts: 5
Joined: Jun 26, 2015


Posted: Jun 26, 2015 05:01 AM          Msg. 1 of 8
Subject. I select CL 08-15 (QCL)

Other instruments (6E, ES) work's good.



File Attached: cl_wrong.png (downloaded 321 times)

DTN_Tim Walter
-DTN Guru-
Posts: 1036
Joined: Apr 25, 2006


Posted: Jun 26, 2015 05:02 AM          Msg. 2 of 8
Good morning, I believe NinjaTrader uses CL instead of QCL.

Tim

jshapen
-Interested User-
Posts: 5
Joined: Jun 26, 2015


Posted: Jun 26, 2015 05:13 AM          Msg. 3 of 8
Yes. But...

jshapen
-Interested User-
Posts: 5
Joined: Jun 26, 2015


Posted: Jun 26, 2015 05:14 AM          Msg. 4 of 8
What id wrong?



File Attached: cl_wrong2.png (downloaded 346 times)

DTN_Tim Walter
-DTN Guru-
Posts: 1036
Joined: Apr 25, 2006


Posted: Jun 26, 2015 05:25 AM          Msg. 5 of 8
John,

Could you send me the ID that you are using to support@iqfeed.net? I wanted to make sure you are permissioned for that data to be sure that wasn't the issue, but I am not able to find the account with the data I have.

Tim

jshapen
-Interested User-
Posts: 5
Joined: Jun 26, 2015


Posted: Jun 26, 2015 05:35 AM          Msg. 6 of 8
I wrote

DTN_Tim Walter
-DTN Guru-
Posts: 1036
Joined: Apr 25, 2006


Posted: Jun 26, 2015 05:45 AM          Msg. 7 of 8
Ok, that is the actual underlying issue, you are just not permissioned for it. In order to get your delayed or real time Nymex data you just need to add that exchange to your account. You can do this by going to this url
https://my.telventdtn.com/storefront/login?ReturnUrl=%2fstorefront%2fcustomer%2fServiceSummary%3f
From there, login, and then I believe there is an add exchanges link that you can click that will walk you through the remainder of the process.

Tim

jshapen
-Interested User-
Posts: 5
Joined: Jun 26, 2015


Posted: Jun 26, 2015 06:06 AM          Msg. 8 of 8
It work's. Thank you!
 

 

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