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»Forums Index »Product Support »DTN.IQ Client Software Support »5.2.1.0 turns off after 30 min. or so
Author Topic: 5.2.1.0 turns off after 30 min. or so (2 messages, Page 1 of 1)

Sam60
-Interested User-
Posts: 1
Joined: Apr 5, 2016


Posted: Apr 5, 2016 05:26 PM          Msg. 1 of 2
Ever since I downloaded 5.2.1.0 it disconnects and shuts off after about 30 minutes, whether I have third party software connected to it or not. I have been DTN's user for many years and never had a problem like this. Running Win 10.

Please advise,
Thanks,
Simon.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Apr 6, 2016 05:01 AM          Msg. 2 of 2
Good morning,

IQFeed is designed to shut down whenever no clients are attached, but since you mentioned that your apps were connected, there should be no reason for this to occur, so we would love to get some more detail on your situation.

So, if you could enable the debug logging, via the diagnostics app, and then the next time it shuts down, email your log to us for review, then we can take a look to see what was happening at the time of the exit. We would greatly appreciate it. Feel free to call on us for help on setting up the logging or anything else, we are happy to help any way we can.

Tim
 

 

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