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»Forums Index »Product Support »Data and Content Support »Can't Connect via iqconnect.exe
Author Topic: Can't Connect via iqconnect.exe (10 messages, Page 1 of 1)

TechnoConserve
-Interested User-
Posts: 5
Joined: Apr 4, 2016


Posted: Apr 7, 2016 10:20 AM          Msg. 1 of 10
I can't connect to iqfeed when using iqconnect.exe because the connect button is grayed out. The status window just says "Awaiting product ID and version" and never changes.

Strangely, this problem doesn't exist when using Diagnostics.exe. Hitting the test button seems to open the exact same dialog window as the one presented with iqconnect.exe but this connect button is not grayed out, the status window says "Idle" and I can connect just fine. How can I fix this? I've attached my log file with all the errors turned on although there don't seem to be any errors in the log.

Machine info:

--- Machine Info ---
Computer Name: *************
IP Address: 10.0.0.128
User Name: ******

--- Windows Info ---
Microsoft (build 9200), 64-bit
kernel32.dll version 10.0.10586.0



--- Internet Explorer Info ---
Internet Explorer:

--- CPU Info ---
Vendor : GenuineIntel
Processor : Intel(R) Core(TM) i5-2500 CPU @ 3.30GHz
Identifier : Intel64 Family 6 Model 42 Stepping 7
Number of physical CPU cores: 4
CPU MHz : 3293

--- Memory Info ---
Installed RAM: 16368 MB
Memory Available: 12962 MB
Used RAM: %20
Free RAM: %80

--- Drive Info ---
*** Hard Disk: (c:\) ***
Total size: 476487 (MB)
Used: 372762 (MB)
Free: 103725 (MB)
Volume Label:
Serial Number: ****-****
File System: NTFS

*** Hard Disk: (f:\) ***
Total size: 476937 (MB)
Used: 309274 (MB)
Free: 167663 (MB)
Volume Label:
Serial Number: ****-****
File System: NTFS

*** Hard Disk: (g:\) ***
Total size: 1907726 (MB)
Used: 1169858 (MB)
Free: 737868 (MB)
Volume Label: ************
Serial Number: ****-****
File System: NTFS


Registry entry for location of IQFeed:
C:\Program Files (x86)\DTN\IQFeed

Checking for files in: C:\Program Files (x86)\DTN\IQFeed\
Found : IQConnect.exe
Version: 5.2.1.0 Release: 5.2.1.0

Found : DTNIQFeedCOM.dll
Version: 5.2.1.0 Release: 5.2.1.0

Found : IQFeedY.ocx
Version: 5.2.1.0 Release: 5.2.1.0

Found : News.exe
Version: 5.2.1.0 Release: 5.2.1.0

Found : iqlink.exe
Version: 5.2.1.0 Release: 5.2.1.0

Found : IQLinkLauncher.exe
Version: 5.2.1.0 Release: 5.2.1.0

Found : IQWatchQuote.exe
Version: 5.2.1.0 Release: 5.2.1.0

Found : DTNOptionChainLookup.dll
Version: 5.2.1.0 Release: 5.2.1.0

Found : DTNSymbolLookup.dll
Version: 5.2.1.0 Release: 5.2.1.0

Found : DTNNewsLookup.dll
Version: 5.2.1.0 Release: 5.2.1.0

Found : DTNLevel2Lookup.dll
Version: 5.2.1.0 Release: 5.2.1.0



File Attached: IQConnectLog7.txt (downloaded 336 times)

DTN_LorenF
-DTN Technical Support-
Posts: 228
Joined: May 11, 2004


Posted: Apr 7, 2016 10:36 AM          Msg. 2 of 10
TechnoConserve
Can you try the Iqlinklancher.exe to start the IQFeed client?
Since it seems like it runs with the Diagnostic ok.

TechnoConserve
-Interested User-
Posts: 5
Joined: Apr 4, 2016


Posted: Apr 7, 2016 10:46 AM          Msg. 3 of 10
That also seems to work just fine. Should I just not worry about the iqconnect.exe?

DTN_Tim Walter
-DTN Guru-
Posts: 1093
Joined: Apr 25, 2006


Posted: Apr 7, 2016 11:09 AM          Msg. 4 of 10
IQConnect is not designed for a direct launch via normal Windows double clicking. It requires that a supporting application is ran in conjunction with it to initialize certain parameters, so it waiting in that state is considered normal behavior in the case you mentioned.

Tim

TechnoConserve
-Interested User-
Posts: 5
Joined: Apr 4, 2016


Posted: Apr 7, 2016 11:42 AM          Msg. 5 of 10
Oh OK, didn't realize that. Thanks.

md
-Interested User-
Posts: 2
Joined: May 2, 2017


Posted: May 2, 2017 11:50 PM          Msg. 6 of 10
I have run into the same 'hanging' issue at log in but because I am trying to launch IQConnect.exe automatically from the command line as described in the API documentation where it says it 'should log in fine' !

As it doesn't, can you advise on a solution to successfully login using the command line?

Thanks

DTN Todd
-Interested User-
Posts: 34
Joined: Mar 24, 2010


Posted: May 2, 2017 11:53 PM          Msg. 7 of 10
Hello
We will have developer support team look into this as soon as they are in the office
Thanks
Todd

DTN_Tim Walter
-DTN Guru-
Posts: 1093
Joined: Apr 25, 2006


Posted: May 3, 2017 07:21 AM          Msg. 8 of 10
Good morning,

In order to use the API you would need to have a valid product code. Assuming you have one, the information you need can be accessed at http://www.iqfeed.net/dev/api/docs/InitializingTheFeed.cfm

If not, our sales team can help get you setup today so that you have access to all of documentation and I can further support you via chat and email as well.

Tim

md
-Interested User-
Posts: 2
Joined: May 2, 2017


Posted: May 4, 2017 04:54 AM          Msg. 9 of 10
Hello Tim, I do have a valid product code.

I have followed your link to launch IQConnect.exe via the command line and I am running into the same problem as the OP - it hangs whilst trying to login. Incidentally the same happens if I launch IQConnect manually by double clicking on the icon.

DTN_Tim Walter
-DTN Guru-
Posts: 1093
Joined: Apr 25, 2006


Posted: May 4, 2017 08:39 AM          Msg. 10 of 10
Can you email me the command line you are sending with all of the parameters used and I will be happy to try and replicate the issue?

Tim
 

 

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