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»Forums Index »IQFeed Developer »IQFeed Developer Support »No level 2 data on jun 6 and 7
Author Topic: No level 2 data on jun 6 and 7 (9 messages, Page 1 of 1)

nto
-Interested User-
Posts: 14
Joined: Jan 18, 2016


Posted: Jun 9, 2016 03:51 AM          Msg. 1 of 9
I didn't receive any level 2 data on 6 and 7.

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Jun 9, 2016 04:05 AM          Msg. 2 of 9
Good morning,

Were you receiving level one data during the same time frame or do you have any logging that might help us to understand what may of happened?

There were no similar reports during that time, so I don't have anything I can offer with what I know currently. You could also email me your user information to the developer email and I can look to see if there is anything that looks odd on our end as far as any account permission changes.

Tim

nto
-Interested User-
Posts: 14
Joined: Jan 18, 2016


Posted: Jun 9, 2016 04:09 AM          Msg. 3 of 9
I was indeed receiving level 1 data.
I logged all data I was receiving and can clearly see I have all level 1 but no level 2.

I'll email it to you :)

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Jun 9, 2016 04:23 AM          Msg. 4 of 9
Ok, sounds good. One other thought, were you up and running over the weekend or did you restart your app and issue fresh watches on your symbols Monday morning?

I'll get back with you as soon as I know more one way or the other.

Tim

nto
-Interested User-
Posts: 14
Joined: Jan 18, 2016


Posted: Jun 9, 2016 04:28 AM          Msg. 5 of 9
I was up and running over the weekend. However I always stop watching around 30 minutes after closing hour (22:30) and restart watching the day after around 30 minutes before the opening (7:30)

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Jun 9, 2016 04:30 AM          Msg. 6 of 9
Ok, was just wondering given that the issue started on a Monday, I'll look for your email.

Tim

nto
-Interested User-
Posts: 14
Joined: Jan 18, 2016


Posted: Jun 9, 2016 04:31 AM          Msg. 7 of 9
Thanks Tim :)

nto
-Interested User-
Posts: 14
Joined: Jan 18, 2016


Posted: Jun 11, 2016 02:04 AM          Msg. 8 of 9
Hello, anything new about this? :)

DTN_Tim Walter
-DTN Guru-
Posts: 1238
Joined: Apr 25, 2006


Posted: Jun 11, 2016 07:44 PM          Msg. 9 of 9
I never received an email, but no I found no reason to believe there was any system issue on this side. If you have more details you can offer just sent it over to the developer email and we can see if anything else can be found.

Tim
 

 

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