Joined: Jan 31, 2012
Posted: Mar 10, 2020 03:44 PM
Msg. 1 of 2
Today I realized a delay in my realtime EUREX feed. It started at 17:00:29 CET with a delay of a few seconds, then back to realtime again, but later on there was a delay of up to 10 minutes.
The 10 minutes delay was stable for quite a long time until I restarted the whole feed at 20:53 CET.
Connection was on 18.104.22.168.
Other feeds that are not realtime were also delayed by up to 10 minutes.
After restarting there was no more delay. (Connected to .156)
Can you please check if there was a problen on your side?
If it will help, I will send a log later on.
Joined: Aug 22, 2014
Posted: Mar 11, 2020 06:32 AM
Msg. 2 of 2
We are committed to being one of the the fastest data provider out there. We appreciate you providing this information.
With that being said there were no known data issues at our 148 or EOC server farms that would cause a delay of data.
If you have any additional questions or concerns please feel free to contact us directly at email@example.com with your 6 digit login ID.
Senior Customer Support Representative and Product Support Specialist