Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I am very pleased with the DTNIQ system for quotes and news." - Comment from Larry
"I am very happy I changed. I love the product, but more so I am thrilled with Tech Support. You are knowledgeable, polite, pleasant and professional." - Comment from Pat
"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken
"Thanks for following up with me. You guys do a great job in tech support." - Comment from Phelps
"I will tell others who want to go into trading that DTN ProphetX is an invaluable tool, I don't think anyone can trade without it..." - Comment from Luther
"You are much better than lawyers or the phone company because you answer the phone when I call! I just love your customer service." - Comment from Isreal
"I am enjoying the feed very much - so superior to the broker provided feed I was previously using." - Comment from George
"Awesome response, as usual. It is a sincere and refreshing pleasure to do business with DTN, compared to your competition." - Comment from Ryan
"Just a thank you for the very helpful and prompt assistance and services. You provided me with noticeably superior service in my setup compared to a couple of other options I had looked at." - Comment from John
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »DTN.IQ Client Software Support »IQ Feed randomly disconnects
Author Topic: IQ Feed randomly disconnects (3 messages, Page 1 of 1)

whirl33
-Interested User-
Posts: 1
Joined: Jun 23, 2020


Posted: Jun 23, 2020 04:15 PM          Msg. 1 of 3
Hello, I am using IQFeed version 6.1.0.20 client on a windows machine, using Multicharts connected to IB using IBGateway. For years it has been working fine as I leave it on for weeks including overnight.
Lately, it randomly disconnects and I don't know the reason why. When I check the IQFeed Connection Manager it says Status: NotConnected. Today it disconnected right in the middle of the trading day.

When I checked the log files, I get the following message between when it was connected, to not disconnected. I'm only copying the transition when something went wrong. As you can see, it disconnected, and just stayed that way for the rest of the day. Any ideas of why this happened based on the log entries?
Thank you

TO CLIENT Admin 5448 1 2020-06-23 10:58:25 S,STATS,66.112.156.227,60004,100,6,5,1,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.45,9.80,1090965.93,8.75,39.25,

TO CLIENT Admin 5448 1 2020-06-23 10:58:26 S,STATS,66.112.156.227,60004,100,6,5,2,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.07,8.75,39.25,

TO CLIENT Admin 5448 1 2020-06-23 10:58:27 S,STATS,66.112.156.227,60004,100,6,5,3,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.21,8.75,39.25,

TO CLIENT Admin 5448 1 2020-06-23 10:58:28 S,STATS,66.112.156.227,60004,100,6,5,4,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.34,8.75,39.25,

TO CLIENT Admin 5448 1 2020-06-23 10:58:29 S,STATS,66.112.156.227,60004,100,6,5,5,1,2,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.48,8.75,39.25,

STATUS Connectivity 5448 0 2020-06-23 10:58:30 No data from Level 1 server in 6s. Reconnecting
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Close called, socket closed. 0
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Feed Stopped
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Starting Feed (0:0)
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Initiating a login of type (2).
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connecting To Login Server - 66.112.156.213:60000
STATUS Connectivity 5448 0 2020-06-23 10:58:30 Connection Initiated
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connecting to server (66.112.156.213) on port 60000.
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connect Process: Status 1.
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connect Process: Status 2.
TO CLIENT Admin 5448 1 2020-06-23 10:58:30 S,STATS,66.112.156.227,60004,100,6,5,6,1,3,Jun 23 3:15AM,Jun 23 10:58AM,Connected,6.1.0.20,433600,272348.27,0.0,9.80,1090966.62,8.75,39.25,

STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connect Process: Status 3.
STATUS Connectivity 4152 0 2020-06-23 10:58:30 Connected to server 0.
TO CLIENT Admin 5448 1 2020-06-23 10:58:31 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090966.78,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:32 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090966.86,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:33 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090966.95,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:34 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090967.04,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:35 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090967.12,8.75,,

TO CLIENT Admin 5448 1 2020-06-23 10:58:36 S,STATS,,,100,6,5,6,1,3,,,Not Connected,6.1.0.20,433600,272348.27,0.0,,1090967.21,8.75,,

DTN_mark_e
-Interested User-
Posts: 38
Joined: Sep 25, 2014


Posted: Jun 23, 2020 05:55 PM          Msg. 2 of 3
sorry to hear you're having some connection issues. There were no outages on any of the IQFeed servers today. The log you provided doesn't specify why you are not connecting, so we can only speculate the usual causes for something like this, which are 1) some type of internet-related issue; or 2) a local problem on your PC or network (e.g. hardware, software, a lost handshake between the data feed and Ninja).

Looking more closely at these logs, I can see that you are using Kinetick, not IQFeed. I encourage you to contact Kinetick support about this and work with them directly (as we do not provide Kinetick technical support).

Trading Markets Customer Service
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-779-7299 (DTNIQ & IQFEED)
www.dtn.com/trading | http://www.iqfeed.net

DTN Todd
-Interested User-
Posts: 72
Joined: Mar 24, 2010


Posted: Sep 2, 2020 11:38 PM          Msg. 3 of 3
Hello pokergg

If there is anything IQfeed service can assist you with we are available for chat 5pm Sunday to 6pm Friday Central time at www.iqfeed.net

Thanks
Todd IQfeed Support
 

 

Time: Thu May 26, 2022 1:22 PM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003