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»Forums Index »Product Support »DTN.IQ Client Software Support »username and password not saved
Author Topic: username and password not saved (3 messages, Page 1 of 1)

gofortips
-Interested User-
Posts: 2
Joined: May 20, 2019


Posted: Aug 26, 2020 09:38 PM          Msg. 1 of 3
Hello,
I use the IQFeed client together with NinjaTrader. Everything worked fine for a long time but now, IQFeed requires entering the user name each time I want to connect. Attached a picture with the login screen I see each time I need to connect.



File Attached: IQFeed.JPG (downloaded 445 times)

DTN Todd
-Interested User-
Posts: 72
Joined: Mar 24, 2010


Posted: Aug 26, 2020 09:57 PM          Msg. 2 of 3
Hello Gofortips

We can assist with this issue we will need some additional information if you could contact service we are available for chat 24/5 Sunday at 5pm central to Friday at 6pm central email is support@iqfeed.net

Thanks
Todd

DTN_Gary_Stephen
-DTN Evangelist-
Posts: 219
Joined: Jul 3, 2019


Posted: Aug 27, 2020 12:43 PM          Msg. 3 of 3
From the "-password" entry in the username field, it looks like whatever method you're using to connect isn't sending the connection string correctly. Have you changed anything recently? Versions of Ninja Trader, or any settings in the IQFeed apps? Also, have you asked this question to NinjaTrader support? They may have more insight into the problem.

(EDITED TO ADD: I see you've already worked with our customer support about this. They resolved your question via these instructions:)

On the Connections window, under Properties, enter “IQFeed” (or use the default name) in the Connection name field. Check the box for Connect on Startup if you wish to have IQFeed start when you launch NinjaTrader 8. Type your IQFeed user ID and password into the respective User name and Password fields. Do not check the box for Use back adjusted data. Click on Apply to save your IQFeed login credentials with NinjaTrader 8.
Then click OK to complete the configuration setup.





Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist

Edited by DTN_Gary_Stephen on Aug 27, 2020 at 01:17 PM
 

 

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