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"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum
"Just a quick one to say I'm very impressed so far :) The documentation for developers is excellent and I've quickly managed to get an app written to do historical downloads. The system is very robust and pretty quick considering the extent of data that's available. The support guys have been very helpful too, in combination with the forums it's been plain sailing so far!" - Comment from Adam
"I noticed that ******* quotes locked up shortly after the interest rate announcement yesterday while yours stayed stable." - Comment from Ron in Utah
"My broker in Davenport suggested I give you a try as he uses your service and says its the best." - Comment from Bill via RT Chat
"Thanks for following up with me. You guys do a great job in tech support." - Comment from Phelps
"I'm very glad I switched to IQFeed. It's working perfectly with no lag, even during fast market conditions." - Comment from Andy via Email
"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum
"I am enjoying the feed very much - so superior to the broker provided feed I was previously using." - Comment from George
"DTN has never given me problems. It is incredibly stable. In fact I've occasionally lost the data feed from Interactive Brokers, but still been able to trade because I'm getting good data from DTN." - Comment from Leighton
"Everything is working great ! Very impressive client. The news refreshes better and is more pertinent than the ******* feed I paid $ 100/month for. I Also like the charts a lot." - Comment from Leon
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Viewing User Profile for: DTN_Stephen
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Joined: Aug 22, 2014 02:04 PM
Last Post: Jun 22, 2017 07:21 AM
Last Visit: Jun 22, 2017 10:03 AM
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Email: stephen.shockey@telventdtn.com
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Post Statistics
DTN_Stephen has contributed to 99 posts out of 17947 total posts (0.55%) in 1,041 days (0.10 posts per day).

20 Most recent posts:
Data and Content Support » Holes in tick data Jun 22, 2017 07:21 AM (Total replies: 4)

*Trades not occurring for several minutes at a time can, and will happen.
*Trading halted by the exchange also can happen.
*Listed examples below:

WDR was halted on 6/9/17 due to announcement of assets under management.

WFM was halted on 6/16/17 at the beginning of the session due to the buyout from Amazon.

AZN halted by the exchange on 12/9/16

CDEV – cannot find news story but we are matching other data providers for 1/11/2017
CDEV – same with 1/24/17
CDEV – same with 1/27/17

MCD halted by exchange on 3/1/17

UWT – we’re matching other data providers 12/9/16

AUPH – matching other data providers 2/10/17

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Delisted Stocks May 16, 2017 03:21 PM (Total replies: 7)

The symbol UA.C has stored historical Daily and Intraday data.

Please let us know if there is anything else we can assist you with.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » minute bars from tick data May 2, 2017 07:53 AM (Total replies: 9)

(1) Minute bars are built from the previous minutes tick data.

(2) I will be unable to answer your second question without more specific information.

(3) Daily data is built from tick data yes.

Please contact us at support@iqfeed.net by email; you can also contact us through a chat from our website iqfeed.net. You will find a link for technical support chat on the left hand side of the page.

Lastly you can also contact us at (800) 779-7299 for phone support to help you answer your second question.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Earliest hour to do a lookup May 1, 2017 08:37 AM (Total replies: 1)

Historical tick and minute data will be available immediately upon receipt from the exchange.

Daily historical data will be available after the Close and Settlement is received by the exchange. This would depend on the close of the specific symbol in question.

In general all Daily historical data for futures would be available for lookup by 8:00pm EST.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Bad Data for TY (ZN, @TY#C) May 1, 2017 07:48 AM (Total replies: 1)

Thank you for your post. We have reviewed the data on @TY#C. We do not see any precision errors on the daily data.

Please feel free to email us any screenshots to support@iqfeed.net.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Delisted Stocks Mar 27, 2017 01:22 PM (Total replies: 7)

The daily and Minute data is available on de-listed stocks unless the symbol is reused.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Option symbols Mar 13, 2017 02:17 PM (Total replies: 3)

You may try parsing the symbol from the back instead of the front this may resolve your issue.

Please keep in mind if you have a API license we do have Developer Support in both chat and email.

You can also contact our sales team to signup for an API and get that additional level of support.

sales@iqfeed.net
(800) 475-4755

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Option symbols Mar 13, 2017 10:22 AM (Total replies: 3)

The additional 1 in the symbol is to designate it as a non-standard option, due to some sort of corporate Action.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Datafeed Wish List » IBEX Data Mar 8, 2017 06:50 AM (Total replies: 1)

Thank you for your post regarding interest in the IBEX-35 Index. I have forwarded the details to our Product Management team.

Can you please also submit your request by email to support@iqfeed.net with your IQ Login ID

We review these requests on a monthly basis and will contact you by email and post in the forums if we decide to add this content.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



IQ Feed provides a 7 day trial which would be a great opportunity to compare IQ Feed data against Interactive Brokers data. You can find a link off our main page iqfeed.net in bold GET FREE TRIAL NOW.

Did you know that you can get our stand-alone, Forex-only complete data package for only $30 per month?

• Our professional tick by tick streaming data
• Over 10 years of one-minute bars
• Six months of tick history


Please fee free to contact our sales department at sales@iqfeed.net or start a chat from our iqfeed.net homepage.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Eurex timestamp lag Feb 27, 2017 09:27 AM (Total replies: 1)

The timestamps are received from the Eurex Exchange.

All data does flow through our United States based servers.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » UVXY - split in May 2015 Jan 31, 2017 12:15 PM (Total replies: 4)

We have verified that a 5X reverse split was indeed done in May 2015.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » UVXY - split in May 2015 Jan 30, 2017 07:54 AM (Total replies: 4)

Are you looking at daily data or intraday data on UVXY?

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTNIQ Client Software Wish List » Export Data Jan 27, 2017 02:52 PM (Total replies: 3)

I have entered a customer request to our product managers regarding your post. If they decide to add your enhancement they will email you as well as post on the forums.

Enhancement Requested - History file that includes the expiration date of the futures contract in the continuous back-adjusted history.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTNIQ Client Software Wish List » Export Data Jan 27, 2017 09:29 AM (Total replies: 3)

We currently provide the ability to export historical data into a CSV files (1) symbol at a time in our DTNiQ software. We also offer an API that can be utilized to write your own custom application with the desired functionality.

We may also suggest products like QCollector which many of our customers find to be quite feature rich for exporting our data.

It isn't out of the question that we will provide the requested functionality in the IQ Feed Core product in the future, however it isn't on our near term roadmap.

Please feel free to contact our Sales department in regards to DTNiQ or our custom API at sales@iqfeed.net or (800) 475-4755. We also have a Sales chat function from our website iqfeed.net

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Datafeed Wish List » IMBALANCE FEED, when ? Jan 11, 2017 08:55 AM (Total replies: 3)

We have the Imbalance Feed on our roadmap and we are planning to provide it sometime in 2017.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed Datafeed Wish List » Historical Fundamentals Jan 9, 2017 08:04 AM (Total replies: 1)

Please email us at support@iqfeed.net with your Login ID to IQ Feed so that we can enter a customer request or enhancement for you.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » data on symbol @S# Dec 23, 2016 09:38 AM (Total replies: 1)

We have reloaded and refreshed all data on @S#. Please let us know if there is anything else we can assist you with. Please also feel free to contact us at support@iqfeed.net if you need additional support.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Tokyo stock exchange?? Dec 14, 2016 07:13 AM (Total replies: 1)

We currently do not carry the Tokyo Exchange. If you could please contact us at support@iqfeed.net with your Login ID for your IQ Feed account we can enter a customer request for this exchange.

We appreciate your post and look forward to speaking to you further about your interest in this exchange.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTN.IQ Client Software Support » IQFeed Didn't Automatically Reconnect Dec 8, 2016 12:58 PM (Total replies: 1)

Please upgrade your client to IQ Feed client 5.2.5.0

http://www.iqfeed.net/iqfeed_client_5_2_5_0.exe

We would also like you to contact us either through our chat feature on our website iqfeed.net or contact us at (800) 779-7299.

This will allow us to further research your problem.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



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