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Joined: Aug 22, 2014 02:04 PM
Last Post: Oct 4, 2017 08:34 AM
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DTN_Stephen has contributed to 111 posts out of 18147 total posts (0.61%) in 1,154 days (0.10 posts per day).

20 Most recent posts:
Data and Content Support » New format Oct 4, 2017 08:34 AM (Total replies: 5)

You can also contact IQ Feed support at 800-779-7299.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » New format Oct 4, 2017 08:29 AM (Total replies: 5)

The information you are posting in our forums appears to be gathered from a Custom Software using our API?

We are attempting to validate your account so that we can get you to the correct support team.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


DTN.IQ Client Software Support » New format Oct 4, 2017 07:25 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your IQ Login details for further assistance.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » New format Oct 4, 2017 07:25 AM (Total replies: 5)

Please contact us at support@iqfeed.net with your IQ Login details for further assistance.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » how to understand the symbol format Sep 5, 2017 02:05 PM (Total replies: 9)

Unfortunately that number 23,304 that our symbol lookup is reflecting for London Stock Exchange (Equities) has Mutual Funds and Bonds intermingled.

This has been reported to our developers for resolution. Unfortunately there is not an ETA at this time.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » how to understand the symbol format Aug 31, 2017 12:57 PM (Total replies: 9)

If you utilize NCM, NGM and NGSM you will get the expected results for NASDAQ. You should omit OTC and OTCBB.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » how to understand the symbol format Aug 29, 2017 07:10 AM (Total replies: 9)

Equity is stock symbols.

Index is index symbols.

Money is money market symbols.

Mutual is mutual funds.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » how to understand the symbol format Aug 28, 2017 06:42 AM (Total replies: 9)

The number 63,449 under NASDAQ that you see it the total number of Equities, Equity Option symbols, Indexes, OTC and Futures symbols.

You can drill further down by utilizing the Security Type field just below where you had chosen Filter by Exchange.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



Our Market Data team has reviewed the trades in question between August 16th and 18th, 201 on NFLX.

Although this is a higher amount then typical, trades occurring between the value of bid/ask do occur and are valid.

We have verified our data against other data vendors which are also matching what we have.

Please let us know if there is anything else we can assist you with.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


IQFeed 3rd Party Software Support » Looking for a download to ascii Aug 9, 2017 12:31 PM (Total replies: 4)

The link I posted in regards to MULTICHARTS is the only information I have in regards to ASCII tools.

We do have another software called Prophet X which has as part of it's tools "Web Services" that allows a browser interface.

Although PXWeb usually returns an XML result, it is possible to request for the response to be generated as a simple HTML table fragment that can be easily embedded into a web page.? Other possible formats for the result include CSV and JSON.

www.prophetx.com

http://pxweb.dtn.com/PXWebDoc/Default.aspx

You can also contact our sales team at (800) 532-0136

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Wilshire 5000 Jul 3, 2017 08:59 AM (Total replies: 3)

We currently carry the Wilshire 5000 Total Market Index in our NYSA ARCA data.

The symbol is W5000.X and you will receive that data free in a delayed fashion with the IQ Feed Core Services.


Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net

Edited by DTN_Stephen on Jul 3, 2017 at 09:00 AM


Investor RT has built there own internal client to connect to IQ Feed when using OSX or a MAC operating system.

They are the only 3rd party licensed software that does not require the IQ Client when operating off a MAC platform.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Holes in tick data Jun 22, 2017 07:21 AM (Total replies: 4)

*Trades not occurring for several minutes at a time can, and will happen.
*Trading halted by the exchange also can happen.
*Listed examples below:

WDR was halted on 6/9/17 due to announcement of assets under management.

WFM was halted on 6/16/17 at the beginning of the session due to the buyout from Amazon.

AZN halted by the exchange on 12/9/16

CDEV – cannot find news story but we are matching other data providers for 1/11/2017
CDEV – same with 1/24/17
CDEV – same with 1/27/17

MCD halted by exchange on 3/1/17

UWT – we’re matching other data providers 12/9/16

AUPH – matching other data providers 2/10/17

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Delisted Stocks May 16, 2017 03:21 PM (Total replies: 7)

The symbol UA.C has stored historical Daily and Intraday data.

Please let us know if there is anything else we can assist you with.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » minute bars from tick data May 2, 2017 07:53 AM (Total replies: 9)

(1) Minute bars are built from the previous minutes tick data.

(2) I will be unable to answer your second question without more specific information.

(3) Daily data is built from tick data yes.

Please contact us at support@iqfeed.net by email; you can also contact us through a chat from our website iqfeed.net. You will find a link for technical support chat on the left hand side of the page.

Lastly you can also contact us at (800) 779-7299 for phone support to help you answer your second question.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Earliest hour to do a lookup May 1, 2017 08:37 AM (Total replies: 1)

Historical tick and minute data will be available immediately upon receipt from the exchange.

Daily historical data will be available after the Close and Settlement is received by the exchange. This would depend on the close of the specific symbol in question.

In general all Daily historical data for futures would be available for lookup by 8:00pm EST.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Bad Data for TY (ZN, @TY#C) May 1, 2017 07:48 AM (Total replies: 1)

Thank you for your post. We have reviewed the data on @TY#C. We do not see any precision errors on the daily data.

Please feel free to email us any screenshots to support@iqfeed.net.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Delisted Stocks Mar 27, 2017 01:22 PM (Total replies: 7)

The daily and Minute data is available on de-listed stocks unless the symbol is reused.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Option symbols Mar 13, 2017 02:17 PM (Total replies: 3)

You may try parsing the symbol from the back instead of the front this may resolve your issue.

Please keep in mind if you have a API license we do have Developer Support in both chat and email.

You can also contact our sales team to signup for an API and get that additional level of support.

sales@iqfeed.net
(800) 475-4755

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net


Data and Content Support » Option symbols Mar 13, 2017 10:22 AM (Total replies: 3)

The additional 1 in the symbol is to designate it as a non-standard option, due to some sort of corporate Action.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net



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