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DTN_Stephen has contributed to 217 posts out of 19395 total posts
(1.12%) in 1,986 days (0.11 posts per day).
20 Most recent posts:
DTN.IQ Client Software Support »
IQFeed/Excel interface; how to get last month's HLOC ? Jan 20, 2020 03:10 PM
(Total replies: 6)
Please keep in mind Q Collector does not use our DDE interface; in this case you would be replacing a layer with Q Collector. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
IQFeed/Excel interface; how to get last month's HLOC ? Jan 20, 2020 02:03 PM
(Total replies: 6)
Correct DDE does not quote historical data. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
IQFeed/Excel interface; how to get last month's HLOC ? Jan 20, 2020 01:44 PM
(Total replies: 6)
Thank you for your forum post. Please review this link, you will find this very helpful. You can find both formulas and DDE Fields you are looking for. https://help.dtniq.com/dde-link-overview/ Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Forex Jan 17, 2020 10:02 AM
(Total replies: 9)
You would need to check with Ninja Trader support for a tutorial or training video for their software. https://ninjatrader.com/ - The Treasury yields from CBOE update between 0820-1500. The DTN Treasury yields update once a day at 1630. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Forex Jan 16, 2020 11:50 AM
(Total replies: 9)
COMB - is defined as Combined. 2) Would you please confirm that the refresh rate on all these new 52 week high/low symbols is 6 seconds or quicker? - Refresh rate for all 52 week high/low symbols is 30 seconds. 3) What are the hours when live data will be fed to my Ninja Trader platform? If it is only during pit hours, would there be any pre-market coverage using other symbols? (Also dependent on the symbol) 4) - Stock Market hours (Open - Close) 9:30am - 4:00pm ET - NQBUY.X refresh rate is every second and the hours are 8:15 - 18:30 ET. - All symbols ending with .Z are free with IQ Feed Core Services. NQBUY.X is a NASDAQ INDEX and you will need NASDAQ INDEX Exchange $8.00 a month. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
Customer Service (Hours of Operation) Jan 14, 2020 08:03 AM
(Total replies: 0)
IQ Feed Technical Support Hours (Phone/Chat/Email Support) • Hours: Sunday 5:00pm thru Friday 6:00pm (CST) 24X5 • Phone: (800) 779-7299 • Email: support@iqfeed.net • Chat Support: www.iqfeed.net & Click on the "Technical Support" link on the left hand side of the website. https://qy1a.la4-c4-ph2.salesforceliveagent.com/content/s/chat?language=en_US#deployment_id=5721N000000fydq&org_id=00D1N000002J3YS&button_id=5731N000000fyTo&session_id=86b4bbd3-1deb-4e5c-b811-12d74a0a57ad This does not include holidays and market holidays. We will keep the forums updated with the most current hours for all holidays. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com Edited by DTN_Stephen on Jan 14, 2020 at 09:46 AM Edited by DTN_Stephen on Jan 14, 2020 at 10:15 AM Edited by DTN_Stephen on Jan 15, 2020 at 06:51 AM
Data and Content Support »
Inaccurate Hourly Bar Closes Jan 6, 2020 03:21 PM
(Total replies: 5)
We appreciate your response and strive to be one of the fastest and most reliable datafeeds. I appreciate the opportunity to provide fast and accurate responses to your questions. Thank you for being a DTN customer. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Inaccurate Hourly Bar Closes Jan 6, 2020 03:14 PM
(Total replies: 5)
I am sorry can you expand on your thought. I don't see a question in your last post and more of a statement. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Inaccurate Hourly Bar Closes Jan 6, 2020 10:44 AM
(Total replies: 5)
IQ Feed uses the last tick prior to the next hour. The CME site does not have tick data for today's data. Due to this fact we are unable to confirm what they show as the last tick prior to 0800. The last tick prior to 0800 was 1578.8 at 07:59:59.996602 We do not have access to TWS or xtrader; however we did compare our data to CQG and we are matching. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
Christmas and New Year's Holiday Hours Dec 16, 2019 02:57 PM
(Total replies: 0)
Christmas Holiday Tuesday December 24th, 2019 - Closing at 1:00pm. Wednesday December 25th, 2019 - Reopening: 5:00 pm New Year's Holiday Tuesday December 31st, 2019 - Closing at 2:00pm. Wednesday January 1st, 2020 - Reopening: 5:00 pm Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
Thanksgiving Holiday Hours Nov 26, 2019 06:56 AM
(Total replies: 0)
Thanksgiving Holiday Hours (IQ Feed and DTNiQ Customer Service) Wednesday, November 27th: Closed: 6:00pm thru 11:00pm Reopen: 11:00pm Thursday, November 28th Thanksgiving Day: Closed 10:00am-5:00pm Reopen: 5:00pm Friday, November 29th: Close at 2:00pm instead of 6:00pm Reopen 5:00pm Sunday Dec. 1 **All listed hours above are in Central Standard Time** Central Standard Time (CST) is six hours behind Coordinated Universal Time (UTC). Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Support »
Detecting Reverse Splits In Minute Aggregated Stream Nov 25, 2019 06:47 AM
(Total replies: 4)
We send the last 2 split dates and rates through our Fundamental data fields. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Unusual Quote Delays from QGC# Oct 11, 2019 02:01 PM
(Total replies: 3)
We are aware of this issue and are working with our development team to address it. Please contact us at support@iqfeed.net with your login details in regards to this forum post. Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Euronext data wrong Oct 7, 2019 01:09 PM
(Total replies: 2)
The data on PMZ19 has been corrected for today's daily data. We are working to resolve the historical data files and will advise you as soon as this has been resolved. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com Edited by DTN_Stephen on Oct 7, 2019 at 01:16 PM
Data and Content Support »
Euronext data wrong Oct 7, 2019 06:40 AM
(Total replies: 2)
Thank you for forum post. We are working to correct this. I will post as soon as we have it corrected. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Wish List »
Binary Protocol Sep 25, 2019 06:35 AM
(Total replies: 7)
Thank you. I have received your request. I will add this to our Customer enhancement for this feature. Please keep in mind our Product Managers review these requests on a monthly basis. If they decide to add this feature I will email all customers that have requested it. Unfortunately this will be something that requires some development and will not likely not have an ETA initially if we go forward. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Wish List »
Binary Protocol Sep 23, 2019 06:31 AM
(Total replies: 7)
Thank you for your input. If you haven't already please email support@iqfeed.net with your 6 digit IQ Login ID and that you would like to see Binary Protocol added to the IQ Feed and I will add you to the customer request. I can verify that the additional Market Depth or MBO is on it's way. Unfortunately I cannot give you an ETA. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Datafeed Wish List »
More QGC# Tick Data Sep 17, 2019 07:13 AM
(Total replies: 1)
QGC# - Gold Continuous Contract (Front Month: December) At this time IQ only stores 180 calendar days of tick data. Please keep in mind we carry minute data going back to 5/21/2007 and daily data back to 3/31/1993. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
out of order on different futures markets Sep 16, 2019 03:01 PM
(Total replies: 2)
Please contact us via email at support@iqfeed.net with your login details; you can also contact us at 800-779-7299 or chat www.iqfeed.net and the technical support chat will be on the left hand side. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Support »
Shares Outstanding Data? Sep 9, 2019 07:30 AM
(Total replies: 4)
Thank you for your forum post. I can confirm that Common Outstanding Shares that IQ is displaying is in 000's. Please let us know if there is anything else we can assist you with. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com |
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