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DTN_Stephen has contributed to 358 posts out of 20125 total posts
(1.78%) in 2,435 days (0.15 posts per day).
20 Most recent posts:
Data and Content Support »
Data outage (2021-04-12) Yesterday @ 07:37 AM
(Total replies: 3)
Unfortunately there are countries that we have had to block due to the amount of spam emails coming from them. You can email us from a @yahoo.com or @gmail.com account. That should allow you to get an email to us. I would not post your username/login in the forums. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Data outage (2021-04-12) Yesterday @ 06:28 AM
(Total replies: 3)
Please contact us at support@iqfeed.net with your login ID please. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
4/12/21 Data Outage Status Updates Apr 19, 2021 03:59 PM
(Total replies: 19)
I know it can be frustrating to not have a more specific answer. Unfortunately at this time we cannot provide any additional details on the ETA of the backfill of historical data. As soon as we have more details they will be released immediately! Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net Edited by DTN_Stephen on Apr 19, 2021 at 03:59 PM
IQFeed Developer Support »
4/12/21 Data Outage Status Updates Apr 19, 2021 08:18 AM
(Total replies: 19)
We are continuing to backfill the data and we will update the forums when this process has been completed. Unfortunately at this time I cannot provide a specific date. We appreciate your patience and please be aware this is of utmost importance to get resolved as quickly and as accurately as possible. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Regular SERVER DISCONNECTED Apr 19, 2021 06:29 AM
(Total replies: 1)
There are unknowns in the equation that I am unable to answer. (1) Perform a traceroute to the IQ Feed Server you are connected to at the time this happens. You can locate that in the IQ Feed Connection Manger that is located in your system tray by your clock in the lower right of Windows. (2) You can run an IQ Logfile during these timeframes and we can have it reviewed to see how the client responds at the time of the disconnect. These are a couple basics steps; for additional support I would contact us at support@iqfeed.net so we can gather additional information to assist you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
missing split event? Apr 15, 2021 06:16 AM
(Total replies: 10)
IQ Feed only adjusts Daily data for splits. Intraday data is not adjusted. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
4/12/21 Data Outage Status Updates Apr 15, 2021 06:10 AM
(Total replies: 19)
There is currently not an ETA on when all the historical data will be back-filled. This is a priority for DTN to resolve and this has our utmost priority to resolve. Edited by DTN_Stephen on Apr 15, 2021 at 07:26 AM
IQFeed Developer Support »
4/12/21 Data Outage Status Updates Apr 13, 2021 02:45 PM
(Total replies: 19)
I wanted to clarify there is conversation within upper management @DTN concerning posting QUICKLY on the forums; the use of a status page on our website(s) in addition to posting a message that could be displayed through the IQ client. These are all solutions being investigated. Unfortunately at this time I have nothing specific to provide; however please be encouraged that this is being discussed and we are working towards a resolution for any future events. I will post additional information as these processes and solutions solidify. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
4/12/21 Data Outage Status Updates Apr 13, 2021 09:30 AM
(Total replies: 19)
System Notifications/status are both currently Customer Request for Enhancement that has been entered previously. In some cases there are Client specific issues that come up that take priority over a Customer Request that need to be addressed and resolved first. We do appreciate the input that has been provided and I will pass this on to our Product Management team as something we should review again in light of the data outage we had yesterday. It is our intent that that yesterday's data outage is a one off and not a common occurrence. I have passed on your message about posting in the forums during an outage to Management. I will post additional information in the near future. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
4/12/21 Data Outage Status Updates Apr 12, 2021 08:45 PM
(Total replies: 19)
All Equities were affected. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
Data Outage - IQ Feed Apr 12, 2021 03:00 PM
(Total replies: 2)
The data difficulties we had this morning processing equities, Forex, and Tenfore data was resolved at 10:09 am CDT. On behalf of DTN, we sincerely apologize for issues this has caused you. The problem was related to the automatic addition of a new symbol not formatted as expected. This prevented other equity data from processing. We have temporarily removed this data set which has restored our backend process to run again. In addition, we will be restoring the history of the missing data over the next few days. DTN is working to fortify our software make sure this error does not happen again in the future. Thanks again for your business, and please reach out with any questions. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
4/12/21 Data Outage Status Updates Apr 12, 2021 02:59 PM
(Total replies: 19)
The data difficulties we had this morning processing equities, Forex, and Tenfore data was resolved at 10:09 am CDT. On behalf of DTN, we sincerely apologize for issues this has caused you. The problem was related to the automatic addition of a new symbol not formatted as expected. This prevented other equity data from processing. We have temporarily removed this data set which has restored our backend process to run again. In addition, we will be restoring the history of the missing data over the next few days. DTN is working to fortify our software make sure this error does not happen again in the future. Thanks again for your business, and please reach out with any questions. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net Edited by DTN_Stephen on Apr 12, 2021 at 02:59 PM
General Product Announcements »
Data Outage - IQ Feed Apr 12, 2021 09:43 AM
(Total replies: 2)
DTN is currently experiencing data difficulties with equities processing and are actively working on the problem. This impacts IQFeed, DTN IQ and Forex Only. Our team is working to solve the issue immediately. We will send a follow up message when the issue has been resolved." Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Missing historical tick data for RIDE and TSNPD Apr 6, 2021 07:22 AM
(Total replies: 15)
Additional information on the "Symbol Change File" 3) When it says " * DENOTES ITEMS TO BE SELECTED FROM THE NEW ITEMS DATABASE ", are there multiple databases, one with old items and one with new? I don't really know what that means unless maybe it is just saying "this change is new as of today"? is it talking about the * at the beginning of the OLD ISSUER lines like *PIVOTAL INVESTMENT, or the * after some symbols like PICC*? Answer: It is talking about the * at the beginning of the line. 4) in the deletions file, sometimes the comments say ISSUE DELETIONS and sometimes they say REMOVED FROM LISTING & REGISTRATION. Can you explain what is the difference between these? I think I know what removed from listing means, but not ISSUE DELETIONS. Answer: Nasdaq is using the term Issue Deletions while others are using Removed from listing & Registration. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Daily bars for Good Friday Apr 5, 2021 10:18 AM
(Total replies: 6)
Can you please provide a symbol to review with your question? Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Using IQFeed From A Second Machine. Apr 1, 2021 03:28 PM
(Total replies: 3)
Thank you, I will pass that on. Have a great rest of your day. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Using IQFeed From A Second Machine. Apr 1, 2021 01:34 PM
(Total replies: 3)
To remain in compliance with exchange rules you cannot have the IQ Client logged in on more than one machine/PC at a time. You would need a second account/login for that second machine. You can have IQ Feed installed on as many PC's as you wish; logged into only one machine at a time with one unique ID. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Missing historical tick data for RIDE and TSNPD Mar 31, 2021 12:53 PM
(Total replies: 15)
We have reviewed the symbol RIDE with our developers add Market Data team and at this time we see no issues. We do not see any issue with the SCR Decimals when looking at tick data on 2/24. At this time if you feel there are still unanswered or unaddressed questions please contact us at support@iqfeed.net via email or contact us by phone 800-779-7299 or lastly by chat from www.iqfeed.net and the technical support chat will be on the left hand side. We would like to get more specifics to help answer your question(s) fully. Thank you Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Missing historical tick data for RIDE and TSNPD Mar 31, 2021 06:32 AM
(Total replies: 15)
What time zone are you looking at the data in? What software are you using to look at the data? Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
General Product Announcements »
IQ Feed Support (Easter Holiday Hours) Mar 30, 2021 11:09 AM
(Total replies: 0)
DTN would like to wish our customers a safe and happy holiday. Our Customer Service teams will be here normal hours to take care of your needs. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net |
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