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»Forums Index »Product Support »DTN.IQ Client Software Support »Customer Tech Support?
Author Topic: Customer Tech Support? (5 messages, Page 1 of 1)

stargazer
-Interested User-
Posts: 8
Joined: Jun 28, 2006


Posted: May 16, 2008 10:17 AM          Msg. 1 of 5
Is anyone working in Customer Service? I've sent 2 emails yesterday regarding the problem I'm having re-installingthe IQFeed software and there's been no response. No data feed - No trading!
Dave

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: May 16, 2008 10:29 AM          Msg. 2 of 5
Hi Dave-

My apologies, our email system has been down and it's been a mess getting to the emails coming in. What sort of trouble have you had installing IQ Feed? I will email you at the address listed on the forums, or if you like, please call support at 1-800-763-9959.

Kind regards,

Sarah
DTN Trading Markets

stargazer
-Interested User-
Posts: 8
Joined: Jun 28, 2006


Posted: May 16, 2008 10:43 AM          Msg. 3 of 5
Problems started when I upgraded winXP to service pack 3. Major problems with this upgrade - Beware - research before you upgrade. Had to restore to a previous point in time. Got most of my programs, devices working. But IQ feed won't re-install correctly. I sent complete details in the emails. Tried re-install about 8 times. Do you have my emails now? Then I will call support.
Dave......

DTN_SarahS
-DTN Evangelist-
Posts: 195
Joined: May 31, 2007


Posted: May 16, 2008 10:47 AM          Msg. 4 of 5
Dave, I do not have your emails that I can trace at the moment. I have just installed XP Service pack 3 this week with no isses. I will wait for your call.

Sarah

David
-DTN Evangelist-
Posts: 113
Joined: May 7, 2004

I'd rather be...


Posted: May 16, 2008 02:25 PM          Msg. 5 of 5
FWIW:

I have installed the SP3 on three machines, two that have installed and run the new IQFeed client 4.4.0.3. I found no issues. One machine was recently purchased the other several years old with a long list of Win updates.

On a new install like this I always do a full reboot of the system (power-down, not just a restart) before doing the download and install from M$. I also do a 'CHKDSK' on it to make sure that the hard drive structure is OK. To do so go to properties on the boot drive (right mouse click on the drive in Windows Explorer) and select Tools tab then under Error-checking click on "Check Now". The next time the system is started it does its checking and repairing if necessary.

On Vista I finally had to replace the computer with one that has WinXP - too many issues kept coming up - I did like the new interface and many of its new features, I did 'want' it to run OK. However I could not even get it to install the first service pack for Vista - this on a 2 week old computer from Dell - so I gave up and went back to WinXP.

GL!

David

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