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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Failure Retrieving Login Information
Author Topic: Failure Retrieving Login Information (2 messages, Page 1 of 1)

arturo didonna
-Interested User-
Posts: 22
Joined: Oct 10, 2008
Posted: Jul 13, 2009 11:48 PM          Msg. 1 of 2
Hi. For the past few days I have been getting the error message "Failure Retrieving Login Information" when trying to login using IQFeed. I login from Italy (Milan).
Does anyone know what is going on?
Thanks in advance.
Arturo.

Stan S
-DTN Guru-
Posts: 256
Joined: Apr 13, 2006
Posted: Jul 14, 2009 07:15 AM          Msg. 2 of 2
Hi Arturo,

The log in failure could be caused by 1 of several things, but the most common is a firewall. If you were logging in before with no problems I would suspect that you may have received an update to your security software.
If that does not get it going please contact us directly so we can look up your account to be sure it is not a problem this end.
We are available Monday through Friday, 6:30 AM to 6:00 PM Central Time. You can email us directly at support@iqfeed.net or we also have a live chat function available from our web site http://www.iqfeed.net/index.cfm
Stan S

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