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»Forums Index »Product Support »Data and Content Support »Sierra Chart Customer Has Missing data
Author Topic: Sierra Chart Customer Has Missing data (3 messages, Page 1 of 1)

SierraChart
-Interested User-
Posts: 25
Joined: May 23, 2006
Posted: Mar 11, 2010 03:01 AM          Msg. 1 of 3
Hello

We have one customer who is reporting missing data in various Forex futures:
https://www.sierrachart.com/supportboard/showthread.php?p=150189#post150189

We cannot see how this could be an issue in Sierra Chart and we don't really know what to tell them.

DTN_LorenF
-DTN Technical Support-
Posts: 228
Joined: May 11, 2004
Posted: Mar 11, 2010 08:41 AM          Msg. 2 of 3
SierraChart
I am not seeing the issue on my versions of Sierra Charts (580). I was wondering if you can duplicate his issue on any of your versions. I have verified the data several times with multiple softwares using the @ADH10 instead of the @ADH0. I have duplcated the Server that he is on. I need more Eyes on this to resolve this issue for him. Any assistance would be appreciated.

SierraChart
-Interested User-
Posts: 25
Joined: May 23, 2006
Posted: Mar 11, 2010 12:09 PM          Msg. 3 of 3
We don't see any obvious problems and Sierra Chart is not filtering any data.

We think we know what the problem is and we answered the user here:
https://www.sierrachart.com/supportboard/showpost.php?p=150249&postcount=12
 

 

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