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»Forums Index »Product Support »IQFeed 3rd Party Software Support »IQ Feed and MultiCharts
Author Topic: IQ Feed and MultiCharts (3 messages, Page 1 of 1)

mefTrader
-Interested User-
Posts: 32
Joined: Aug 19, 2010


Posted: Oct 13, 2011 05:48 AM          Msg. 1 of 3
I am using MC 7.0 with IQ Feed 4.7.0.9

I am having problems with the Data Feed staying up to date - I have over 30 workspaces - FOREX, Commodities

For example the current compuer clock is 13th of Sept 5:33 (UTC-5) but for the AUDUSD the last candle is on 12th , 20:00

See the attached pic.

I have talked to MC and they seem to suggest it is a Data Feed issue?

What things can I check with my IQ Feed?



File Attached: 2Hourly_Missing_Candles.jpg (downloaded 1085 times)

mefTrader
-Interested User-
Posts: 32
Joined: Aug 19, 2010


Posted: Oct 13, 2011 05:55 AM          Msg. 2 of 3
After pressing CTRL+R to refresh the chart I get the data now

What can I do to keep the data live?



File Attached: 2Hourly_Missing_Candles_CTRL_R.jpg (downloaded 1058 times)

DTN_CurtisT
-DTN Technical Support-
Posts: 323
Joined: Jun 14, 2007


Posted: Oct 13, 2011 06:34 AM          Msg. 3 of 3
Hello mefTrader, can you contact us here directly in Customer service so we can take a look at your account. If you are having to manually refresh the chart it may be due to not being signed up for a FOREX Package, as we do not provide delayed FOREX. Please contact us here either by phone at 800/397-7000, by email at support@iqfeed.net, or by Technical Support Chat located on our website @ http://www.iqfeed.net.

Thanks.

Curtis Thompson
support@iqfeed.net
support@dtniq.com
Trading Markets Customer Service
1-800-397-7000 x3614
 

 

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