Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email
"Version 4.0.0.2 has been working well for me and I appreciate that it is now a much tighter client to work with. I feel I can go to press with my own application and rely on a stable platform" - Comment from David in IA.
"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed
"I just wanted to say how happy I am with your service. I was able to download the API docs last week and I was able to replicate Interactive Brokers historical bar queries and realtime bar queries over the weekend. That was about one of the fastest integrations that I've ever done and it works perfectly!!!!" - Comment from Jason via Email
"I will tell others who want to go into trading that DTN ProphetX is an invaluable tool, I don't think anyone can trade without it..." - Comment from Luther
"DTN has never given me problems. It is incredibly stable. In fact I've occasionally lost the data feed from Interactive Brokers, but still been able to trade because I'm getting good data from DTN." - Comment from Leighton
"Awesome response, as usual. It is a sincere and refreshing pleasure to do business with DTN, compared to your competition." - Comment from Ryan
"You have an excellent feed. Very few spikes for Spot Forex." - Comment from Public Forum Post
"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email
"You are much better than lawyers or the phone company because you answer the phone when I call! I just love your customer service." - Comment from Isreal
Home  Search  Register  Login  Recent Posts
Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »Why do you bill credit card wrongly and do not answer?
Author Topic: Why do you bill credit card wrongly and do not answer? (4 messages, Page 1 of 1)

datatest
-Interested User-
Posts: 23
Joined: Feb 29, 2012
Posted: May 4, 2012 06:16 AM          Msg. 1 of 4
Hello

On March 2nd I wrote your representative in a mail:
"Therefore for the moment I would like to buy the basic service only for one month, without any automatic prolongation."

Your representative wrote back:
I will make sure that is setup for you.

What happened: I am billed the 2nd month too. I wrote your representative beginning of the week to refund the money and make sure the billing is stopped, but never got an answer.

Is this normal?

best regards

DTN_ToddH
-DTN Guru-
Posts: 287
Joined: Oct 6, 2011
Posted: May 4, 2012 07:41 AM          Msg. 2 of 4
Hello Datatest,

If you would email me your user id at Support@IQfeed.net with Attn: Todd in the subject line,
I would be glad to look into this and get you a timely response.

Thank you.

DTN_ToddH
-DTN Guru-
Posts: 287
Joined: Oct 6, 2011
Posted: May 4, 2012 09:25 AM          Msg. 3 of 4
This issue was resolved agreeably. Feel free to contact us further at Support@IQFeed.net , if needed.

DTN_ToddH
-DTN Guru-
Posts: 287
Joined: Oct 6, 2011
Posted: May 4, 2012 09:25 AM          Msg. 4 of 4
This issue was resolved agreeably. Feel free to contact us further at Support@IQFeed.net , if needed.
 

 

Time: Sun May 19, 2024 8:44 AM CFBB v1.2.0 7 ms.
© AderSoftware 2002-2003