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»Forums Index »Product Support »DTN.IQ Client Software Support »Why do you bill credit card wrongly and do not answer?
Author Topic: Why do you bill credit card wrongly and do not answer? (4 messages, Page 1 of 1)

datatest
-Interested User-
Posts: 23
Joined: Feb 29, 2012


Posted: May 4, 2012 06:16 AM          Msg. 1 of 4
Hello

On March 2nd I wrote your representative in a mail:
"Therefore for the moment I would like to buy the basic service only for one month, without any automatic prolongation."

Your representative wrote back:
I will make sure that is setup for you.

What happened: I am billed the 2nd month too. I wrote your representative beginning of the week to refund the money and make sure the billing is stopped, but never got an answer.

Is this normal?

best regards

DTN_ToddH
-DTN Guru-
Posts: 287
Joined: Oct 6, 2011


Posted: May 4, 2012 07:41 AM          Msg. 2 of 4
Hello Datatest,

If you would email me your user id at Support@IQfeed.net with Attn: Todd in the subject line,
I would be glad to look into this and get you a timely response.

Thank you.

DTN_ToddH
-DTN Guru-
Posts: 287
Joined: Oct 6, 2011


Posted: May 4, 2012 09:25 AM          Msg. 3 of 4
This issue was resolved agreeably. Feel free to contact us further at Support@IQFeed.net , if needed.

DTN_ToddH
-DTN Guru-
Posts: 287
Joined: Oct 6, 2011


Posted: May 4, 2012 09:25 AM          Msg. 4 of 4
This issue was resolved agreeably. Feel free to contact us further at Support@IQFeed.net , if needed.
 

 

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