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»Forums Index »Product Support »Data and Content Support »Clock
Author Topic: Clock (4 messages, Page 1 of 1)

conr
-Interested User-
Posts: 48
Joined: Feb 13, 2007


Posted: Jan 31, 2013 09:09 AM          Msg. 1 of 4
Hello,

I use Sierra Chart and am running a real time clock. I notice that it is typically anywhere from 10-20 seconds slow. Any ideas?

Thanks.

DTN_ToddH
-DTN Guru-
Posts: 287
Joined: Oct 6, 2011


Posted: Jan 31, 2013 09:24 AM          Msg. 2 of 4
Hello conr,

Yes, there are several things that can be checked. The typical suspects for slow data transmission are internet speed, computer speed, and sometimes, software processing (when you are looking at a chart).

One of the easiest things to do is to bring up the IQWatchQuote from your IQFeed program and type an active symbol in the symbol window (like @ES# or SPY). Notice the T Time on the left side of the WatchQuote - that is the trade times from the exchange expressed in Eastern US time. How does that compare to your clock or the clock at www.time.gov?

If you do not find a solution, please contact us at Support@IQFeed.net and we will be glad to take a closer look.

conr
-Interested User-
Posts: 48
Joined: Feb 13, 2007


Posted: Jan 31, 2013 09:38 AM          Msg. 3 of 4
The T Time matches time.gov and my clock in Sierra Charts is 20 sec. slow.

DTN_ToddH
-DTN Guru-
Posts: 287
Joined: Oct 6, 2011


Posted: Jan 31, 2013 09:41 AM          Msg. 4 of 4
OK, so the data seems to be getting to your computer promptly - this is a good time to contact Support@Sierrachart.com and see if they have some helpful tips for you. Thank you.
 

 

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