Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I "bracket trade" all major news releases and I have not found one lag or glitch with DTN.IQ feed. I am very comfortable with their feed under all typical news conditions (Fed releases, employment numbers, etc)." - Comment from Public Forum
"I've been using Neoticker RT with IQFeed for two months, and I'm very happy with both of the products (I've had IQFeed for two years with very few complaints). The service from both companies is exceptional." - Comment from Public Forum
"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email
"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email
"Previously I was using *******. IQFeed is WAY more economical, and for my charting needs is just as good, if not better." - Comment from Public Forum Post
"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
"I have been using IQFeed now for a few years in MultiCharts and I have zero complaints. Very, very rare to have any data hiccups or anything at all go wrong." - Comment from Public Forum
"Its working FABULOUSLY for me!! Holy cow...there has been so much I've been missing lately, and with this feed and Linnsoft software...I'm in the game now." - Comment from Chris R.
"Can I get another account from you? I am tired of ******* going down so often" - Comment from George
"Just a quick one to say I'm very impressed so far :) The documentation for developers is excellent and I've quickly managed to get an app written to do historical downloads. The system is very robust and pretty quick considering the extent of data that's available. The support guys have been very helpful too, in combination with the forums it's been plain sailing so far!" - Comment from Adam
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »Data and Content Support »Issues with symbols QCL#, QNG#, QHO# and QRB# this week.
Author Topic: Issues with symbols QCL#, QNG#, QHO# and QRB# this week. (1 messages, Page 1 of 1)

DTN_Gary_Stephen
-Interested User-
Posts: 52
Joined: Jul 3, 2019


Posted: Dec 13, 2019 10:54 AM          Msg. 1 of 1
This notification is to explain any unusual behavior you may have observed in the symbols QCL#, QNG#, QHO# and QRB# earlier this week.

In response to feedback from customers who felt these contracts were rolling over too late, DTN made a decision to change the rollover rules for these symbols from 3 days to 8 days. This change took effect Sunday night, Dec.8th.

However, after additional customer feedback and discussion, we reconsidered this change. The rollback rules were changed from 8 days to 4 days on Monday, Dec. 9th, and then back to the original 3 days on Tuesday, Dec. 10th. They will remain at 3 days going forward.

QNG# was most affected, as that contract actually rolled during this time. This resulted in the continuous symbol showing the February contract for a few hours on Monday morning, and reverting to January.

If you store historical data for QNG# in a database, you may want to re-download any data for December 9, 2019. This data will be correct going forward.

Our standard notification protocol was missed, and we sincerely apologize for any confusion or inconvenience this may have caused. Our procedure is to post any updates/new releases to our forums in advance. This allows our customers the opportunity to provide feedback and make any updates on their end. At DTN, our mission is to delight our customers, we apologize we fell short of that target.

Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist
 

 

Time: Wed April 1, 2020 1:53 PM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003