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DTN_Stephen has contributed to 238 posts out of 19452 total posts
(1.22%) in 2,057 days (0.12 posts per day).
20 Most recent posts:
DTN.IQ Client Software Support »
Website Symbol Lookup don't show all symbols Mar 27, 2020 02:32 PM
(Total replies: 3)
We have resolved the database issues that were causing your pain points when utilizing the Symbol Search (Lookup Tool) on our website www.iqfeed.net I have verified the following symbols do exist in the Symbol Lookup tool. BMF: WDO and WIN SGX: IN, TS, SS We appreciate you bringing this to our attention and I hope you have a wonderful weekend. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
Website Symbol Lookup don't show all symbols Mar 26, 2020 03:05 PM
(Total replies: 3)
I wanted to follow up regarding the difference in symbol search and .txt file (Symbols) We are currently running some updates to the database to correct the issue. I will post again when this is resolved. Please be aware you can email support@iqfeed.net and we can reply back to you directly by email as well. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
Website Symbol Lookup don't show all symbols Mar 26, 2020 06:57 AM
(Total replies: 3)
If you would like to pull a full list of symbols for a specific exchange please enter a space in the Search Text/String field. I will research your second question and post when I have additional information. Thank you Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
what is the symbol for the yield off of ZN last traded price? Mar 23, 2020 07:05 AM
(Total replies: 1)
Unfortunately we do not have a symbol for the Yield of the 10 year last traded price. However here are some symbols that might be helpful; both on the CBOE Index exchange. TNX.XO - CBOE Treasury Yield 10 Year TYVIX.XO - 10 Year US Treasury Note Volatility. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
CME closing trading floors indefinitely amid coronavirus concerns (SP500 Futures Contracts) PIT ONLY Mar 17, 2020 08:55 AM
(Total replies: 0)
Chicago futures operator CME Group is closing its trading floors in Chicago at the end of the day Friday March 13th, 2020, with no set date for reopening. Trading of the company’s futures products will continue electronically, and may hasten what has been a move over the past several years to shift more trading to traders' computer screens. This directly impacts the Future Symbol SP# and +SP# and all monthly contracts related to the root symbol SP. Alternate symbols: @SP# @ES# If you have any additional questions please contact support@iqfeed.net. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Support »
Trading Halts. Mar 15, 2020 05:45 PM
(Total replies: 3)
Best Alternate suggestion would be to utilize www.CNBC.COM or the cable channel CNBC both have been up to the second on news regarding the circuit breakers and trading halts for the markets. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Support »
Trading Halts. Mar 13, 2020 10:10 AM
(Total replies: 3)
Their is not a message received from the exchange(s) that notifies a "Trading Halt" Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Developer Support »
Delayed realtime quotes by up to 10 minutes Mar 11, 2020 06:32 AM
(Total replies: 1)
We are committed to being one of the the fastest data provider out there. We appreciate you providing this information. With that being said there were no known data issues at our 148 or EOC server farms that would cause a delay of data. If you have any additional questions or concerns please feel free to contact us directly at support@iqfeed.net with your 6 digit login ID. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
General Product Announcements »
March 8, 2020 - Daylight Saving Time (UNITED STATES) Mar 6, 2020 07:57 AM
(Total replies: 0)
March 8, 2020 - Daylight Saving Time Starts When local standard time is about to reach Sunday, March 8, 2020, 2:00:00 am clocks are turned forward 1 hour to Sunday, March 8, 2020, 3:00:00 am local daylight time instead. Daylight saving time 2020 in Europe will begin at 1:00 AM on Sunday, March 29th. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
US Treasury Yields Mar 6, 2020 07:48 AM
(Total replies: 1)
Thank you for your questions concerning our Treasury Yield Symbols. TNX.XO - is the 10 year Treasury Yield Index which updates every 10 seconds between the hours of (8:20am - 15:00pm Eastern) 10YCMRY.X - is the 10 year Treasury Yield Index against Inflation. This is a once a day updates from the Treasury Department. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
Amibroker: Mismatch between DTN IQFeed and IB data Mar 2, 2020 09:15 AM
(Total replies: 2)
I have replied to your email you sent to support@iqfeed.net. Have a wonderful day. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
DTN.IQ Client Software Support »
Amibroker: Mismatch between DTN IQFeed and IB data Mar 2, 2020 06:51 AM
(Total replies: 2)
Thank you for your forum post. We are currently researching the information you have provided. Can you also email us at support@iqfeed.net with your 6 digit Login ID so that we can research your account. Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Datafeed Wish List »
Sequential Level1 and Level2 updates. Feb 7, 2020 03:22 PM
(Total replies: 4)
Thank you, I have received your email and we are researching your request. I will reach out to you via email by February 12th, 2020. I appreciate your patience. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
IQFeed Datafeed Wish List »
Sequential Level1 and Level2 updates. Feb 7, 2020 01:21 PM
(Total replies: 4)
Can you send an email to support@iqfeed.net Attention: Stephen Shockey with your 6 digit Login ID so that I can research this. Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com Edited by DTN_Stephen on Feb 7, 2020 at 01:22 PM
Data and Content Support »
Blancks in EB#C and QNG#C data Feb 6, 2020 09:51 AM
(Total replies: 6)
If you locate minute data back 10-13 years then yes the answer would be the same. If it's daily data I would submit it for correction. To expedite this process I would contact us directly at support@iqfeed.net Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Blancks in EB#C and QNG#C data Feb 6, 2020 09:39 AM
(Total replies: 6)
Unfortunately it has been determined the data in question is unrecoverable and we will not be able to secure another source for the missing data. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Blancks in EB#C and QNG#C data Feb 5, 2020 03:43 PM
(Total replies: 6)
We will need to do some additional research and will strive to post an answer on 2/6/20 to your questions. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Blancks in EB#C and QNG#C data Feb 5, 2020 01:15 PM
(Total replies: 6)
Thank you the notify on these symbols. Our Market data team is reviewing the data and I will post a response shortly. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Odd bars in CME futures historic data Feb 4, 2020 08:53 AM
(Total replies: 4)
Unfortunately we are not provided with any details regarding these bars. We are not traders and are unable to provide any advise on how to treat this data outside of the normal session times. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
Data and Content Support »
Odd bars in CME futures historic data Feb 4, 2020 07:50 AM
(Total replies: 4)
In the event the exchange sends a post close trade, we will display it. We do not cut off trade messages at 16:59:59 in this case. If the exchange sends a trade message at 17:00:01 IQ history will build a 17:01 bar. Please keep in mind most 3rd party software will allow you to stipulate Session times if you wish to filter out this data. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com |
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