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DTN_Stephen has contributed to 161 posts out of 19083 total posts (0.84%) in 1,736 days (0.09 posts per day).

20 Most recent posts:
IQFeed Developer Support » EOD Historical Dividend Adjustments Yesterday @ 03:23 PM (Total replies: 40)

Please email me at stephen.shockey@dtn.com with your IQ User ID or Login and I will followup on it tomorrow morning and provide an exact answer.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


General Product Announcements » Memorial Day Holiday Hours 2019 May 21, 2019 11:09 AM (Total replies: 0)

DTN will be observing Holiday Hours for Memorial Day and will be closed between (12:00pm - 5:00pm) Central Standard time on May 27th, 2019.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » VXX Data Missing May 14, 2019 04:32 PM (Total replies: 4)

It appears Yahoo Finance has chosen an arbitrary date of 5/24/2018 to prepend the old VXX data into the new VXX Symbol.

We have compared our data on VXX to other data providers similar to IQ Feed and they are handling it he same way we are, with new VXX History starting on 1/18/18.

If you would like to contact us at support@iqfeed.net with your IQ username or login ID we can enter a Customer Request to create an additional symbol with the prepend VXX history with the price history.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » VXX Data Missing May 14, 2019 11:48 AM (Total replies: 4)

The original VXX was created on January 29, 2009 and matured ten years later, on January 30, 2019.

VXXB, “Series B”, was created on January 19, 2018 and matures 30 years later, on January 23, 2048.

See links below.


http://www.ipathetn.com/US/16/en/details.app?instrumentId=341408

http://www.ipathetn.com/US/16/en/etnsnapshot.app?instrumentId=259118

The problem occurred when ICE changed the symbol for VXXB to VXX effective May 2, 2019. We transferred history for VXXB to VXX at that time.

Earlier history for VXX is not relevant to the current VXX. It is a different instrument that matured in January and no longer trades.

Unfortunately, even if we wanted to prepend the old VXX history to the new VXX. We couldn’t do that. There is a one-year period when both VXX and VXXB were trading in parallel.

The relationship between VXZ and VXZB is similar. VXZ is the mid-term version, VXX the short-term version.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » Calculation formula for DTN Market Statistics. May 14, 2019 10:25 AM (Total replies: 2)

DTN calculates Advancing or Declining (Issues & Volume) based on the previous days close.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » VXX and ITB intermittent May 10, 2019 08:40 AM (Total replies: 2)

The intermittent issues with VXX, VXZ and ITB have been resolved. Thank you for bringing this to our attention.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » VXX and ITB intermittent May 10, 2019 08:01 AM (Total replies: 2)

We are looking into this intermittent issue with VXX, VXZ and ITB showing Invalid in the IQ Feed Snap Quote.

I will update the forum as soon as I have additional information.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » Wrong price in Times & Sales Apr 17, 2019 10:18 AM (Total replies: 1)

We have verified CSX precision reporting with the NYSE official website where they are reporting the high value for the day as 50.6975. We also verified the data against a different 3rd party data source and their data matches ours.

We are faithfully displaying the prices that is sent by the exchange.


http://blogs.reuters.com/ben-walsh/2013/11/18/do-stocks-really-trade-for-fractions-of-a-penny-sort-of/

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » info on continuous contracts Mar 31, 2019 06:04 PM (Total replies: 1)

You can locate our Roll Rules at www.iqfeed.net and Symbol Guide under the support Column. Locate the exchange where the symbol resides. You can now use Ctrl+F on a page and type in a partial of the symbol you are looking for.

EXAMPLE: @ES

You will be able to locate the symbol and to the right will be the roll rule based off of expiration date.

There is not a way to customize a roll rule. However you can choose to look at specific contracts.

@ES# - Front month of continuous contract.
@ES#C - Front month of continuous contract (back-adjusted)
@ESH19 - March 2019 Contract.
@ESM19 - June 2019 Contract

MONTH CODES
Jan-F Feb-G Mar-H Apr-J May-K Jun-M
Jul-N Aug-Q Sep-U Oct-V Nov-X Dec-Z

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



You will need upgrade to the latest IQ Client 6.0.1.1 for the symbol to update. Please use provided link below to update your client.

http://www.iqfeed.net/iqfeed_client_6_0_1_1.exe

Please let us know if there is anything else we can assist you with.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » As of 3/14 some market symbols are "invalid" Mar 20, 2019 10:02 AM (Total replies: 6)

I ran a check on our history for APPS and do not see any issues.

Please feel free to contact us at support@iqfeed.net or join us in chat from www.iqfeed.net with your Login information so that we can research your account.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » Data for FOX Mar 19, 2019 01:19 PM (Total replies: 3)

Correction:

Fox and TFCF are separate symbols. TFCF was spun off from FOX. All historical data has been restored to FOX.


Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com

Edited by DTN_Stephen on Mar 19, 2019 at 01:21 PM

Data and Content Support » Data for FOX Mar 19, 2019 08:36 AM (Total replies: 3)

There was a symbol change with FOX.

Instead of FOX you should be using TFCF and FOXA will now be TFCFA.

Please let us know if there is anything else we can assist you with.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


DTN.IQ Client Software Support » "Invalid interval reference time" Mar 18, 2019 01:01 PM (Total replies: 5)

I am sorry for the delay in responding. The issues you were seeing should be resolved. There was a server in our rotation that we had to take offline.

Feel free to contact us at support@iqfeed.net if you continue to have issues.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


DTN.IQ Client Software Support » "Invalid interval reference time" Mar 18, 2019 07:08 AM (Total replies: 5)

We are looking into your reported problems. I will post additional information to this forum the moment I have more to report.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



I have forwarded your request to our Product Management team.

Please email us at support@iqfeed.net with your IQ Login information so that we can contact you with additional details regarding this request.

Please also be aware we do update details about the IQ Feed on our Twitter page.

http://twitter.com/dtn_iqfeed?lang=en

Thank you and have a great weekend.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » Bad Tick for AM on 2019-03-13 Mar 14, 2019 12:48 PM (Total replies: 3)

There was a reorganization of this company, symbol AM. We will made a one-time adjustment to AM history to reflect the reorganization.

https://www.anteromidstream.com/investors/news-events/press-releases/detail/74/antero-midstream-and-amgp-announce-approval-of

This is a separate issue from the reported data point.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com


Data and Content Support » Bad Tick for AM on 2019-03-13 Mar 14, 2019 07:17 AM (Total replies: 3)

We have confirmed the trade 11.03 at 14:57:32 is a valid trade and set a new daily low.

Please let us know if you have any additional questions.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



We appreciate your inquiry

We are working to resolve HID,HTD and BW function with queries on TST$Y. Unfortunately there is not an ETA at this moment.

When I receive word that this functionality has been restored I will post another message under this topic.

Thank you for your patience.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



Sorry for the delayed response.

You can utilize the symbol TST$Y

This symbol sends a loop of data 24/7.

Please let us know if there is anything else I can assist you with.

Stephen Shockey
Customer Support Representative

DTN
800-779-7299
stephen.shockey@dtn.com

9110 W Dodge Rd
Omaha NE 68114, USA
www.dtn.com



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