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"Boy, probably spent a thousand hours trying to get ******* API to work right. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years." - Comment from Jim
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Joined: Aug 22, 2014 02:04 PM
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DTN_Stephen has contributed to 453 posts out of 20682 total posts (2.19%) in 2,957 days (0.15 posts per day).

20 Most recent posts:
IQFeed Developer Support » Error processing news story counts from server Sep 19, 2022 06:27 AM (Total replies: 8)

I will have a developer respond as soon as possible.

Thank you for the question.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Bid Size and Ask Size on tick data for options Sep 15, 2022 01:57 PM (Total replies: 2)

We do not save Bid Size or Ask Size historically. They can be recieved in the streaming data and you can save them into a database if you would like.

I have provided a screenshot of an aapl option that is showing quotes of bid/ask size in real time. As they become historical they are not saved.

You can utilize our Time and Sales application which can be located on your desktop under IQ Feed Applications to monitor or test this. Please make sure to go into settings and check the box "Enable Quote Updates"

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



To view data on these symbols you will need to make sure you have either Delayed or Real Time Comex and Nymex on your IQ Feed account.

You can verify this by going to myaccount.dtn.com and logging in. Please go to Existing Accounts and your exchanges will be listed there. You can also add exchanges from this page as well if you need to add the above exchanges.

Once an exchange is added please completely logout/disconnect the IQ Feed client and log back in to authorize the new exchanges.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Backadjustment of Futures Sep 14, 2022 06:32 AM (Total replies: 1)

You can use the IQ Feed Snap Quote to locate the the expiration date of a future contract.

We do provide the roll date of a future contract on our website under Symbol Guide.\
We do not provide a historical calendar for past rolls.
.
https://ws1.dtn.com/IQ/Guide/

Unfortunately you cannot alter or change data in the IQ Client; it would be in a 3rd party software where you could accomplish your goals.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » Customer Support Contact Sep 7, 2022 08:43 AM (Total replies: 1)

At this time we believe the issues encountered with our support email have been resolved.

Please feel free to utilize support@iqfeed.net if you requre technical assistance with your IQ Feed client/data needs.

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » Customer Support Contact Sep 7, 2022 07:29 AM (Total replies: 1)

We are currently experiencing issues preventing us from receiving emails at the support@iqfeed.net email address.

If you need assistance please contact us either by chat or by phone.

Customer Support Chat (IQ Feed) https://iqhelp.dtn.com/chat/

Customer Support (IQ Feed) 800-779-7299.

I will update this post as soon as our email support is available.

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



IQ Feed Customer support will close at 10am on Monday, Sept 5th for the holiday. We will reopen at 12:00am on Tuesday, Sept. 6th.

Thank you for your support.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » Time zones - ET /EST / EDT Aug 29, 2022 06:23 AM (Total replies: 1)

Currently we do ajust for Daylight Savings Time yes.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » The volume data is wrong after stock split Aug 22, 2022 07:00 AM (Total replies: 2)

(1) Please keep in mind we do not adjust intraday data for splits.

(2) I also confirmed that we do not adjust volume on Daily data for splits.

We can reivew to see if we can make this change to our data; please contact us at support@iqfeed.net with your 6 digit login ID and we can enter a Customer Request for Enhancement.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » The volume data is wrong after stock split Aug 22, 2022 06:20 AM (Total replies: 2)

Please indicate a symbol date/timestamps and type of data you are looking at tick, minute daily?

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


General Product Announcements » Updated Roll Rules for CME Products Jul 15, 2022 03:55 PM (Total replies: 0)

Please be advised we will be changing the roll rules for the following symbols. They will now match the new roll rules for the @ES# contracts.

@NQ#
@EMD#
@RTY#
@YM#

This will also include the Micros for the above symbols.

Please keep in mind this affects the # (Continuous Contracts) and the #C (Continuous/Back-adjusted Contracts)

The roll rules for these contracts prior to the next roll which is currently scheduled for 9/7/22 and will be moving to 9/9/22.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical data corrupted Jul 13, 2022 08:59 AM (Total replies: 5)

Thank you.

Yes unfortunately once it's left the 180 day window that we store tick data it is gone.

We suspect the issue originated at the CME.



Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

Edited by DTN_Stephen on Jul 13, 2022 at 10:49 AM

Data and Content Support » Historical data corrupted Jul 13, 2022 08:30 AM (Total replies: 5)

We have fixed the questionable ask data.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical data corrupted Jul 13, 2022 08:29 AM (Total replies: 5)

We can see what you are referring to. Unfortunately we cannot determine why this happened since it is too long ago to find the recorded exchange messages. The most likely explanation was that the exchange sent these asks.

If you have a more recent example we would look into this further.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Historical data corrupted Jul 13, 2022 06:26 AM (Total replies: 5)

Thank you for providing this information.

We will review the data and I will reply back after our research is complete.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



“We are performing network maintenance at our Chicago Datacenter tonight from 6:30 – 8:30PM CST. Some customers may experience brief periods of connectivity issues to our servers during the timeframe. “

Thank you for your patience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » Sequential Level1 and Level2 updates. Jun 17, 2022 12:10 PM (Total replies: 10)

Unfortunately my response was almost 2 1/2 years ago and without knowing that customers login ID I do not have easy access to the answer that was provided. If you would like to contact us at support@iqfeed.net with you 6 digit IQ Login ID we can begin research on this again.

Please enter in the subject line Attention: Stephen Shockey.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Datafeed Wish List » Cryptocurrency data feed need Jun 7, 2022 06:34 AM (Total replies: 1)

Please contact us at support@iqfeed.net with your login ID so that we can enter a customer request for enhancement.

Thank you.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


IQFeed Developer Support » API subscription May 18, 2022 12:39 PM (Total replies: 1)

If you would like to send an email to support@iqfeed.net with your IQ Login ID I will be happy to assist you in getting this resolved.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net


Data and Content Support » Cannot get intraday data on certain ETFs? May 2, 2022 06:57 AM (Total replies: 11)

That is great to hear.

Yes GHUB the auto update software from Logitech can block a port IQ Requires to transmit history.

I am glad it was resolved.

Have a great day.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net



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