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DTN_Stephen has contributed to 330 posts out of 20020 total posts
(1.65%) in 2,390 days (0.14 posts per day).
20 Most recent posts:
Data and Content Support »
Wrong description of the LI symbol Mar 3, 2021 06:41 AM
(Total replies: 1)
Thank you for pointing these out. We have made a correction on the description. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Spurious options data? Mar 2, 2021 10:20 AM
(Total replies: 4)
The historical data for this symbol has now been truncated to 9/16/2009. There was a symbol conversation in 2010; in addition in the past these symbols were recycled. Data going back to 1999 will no longer be available since it is not valid. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Message Contents in Historical Data Mar 1, 2021 02:46 PM
(Total replies: 5)
Concerning Equities the bid and ask come in a separate message from the BBO feed. IQ history is nothing more than what the best bid and ask from the BBO feed were at the time that the trade took place. I hope that answers your question. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Gap in quotes for @ESH21 around 10:30 am eastern today? Mar 1, 2021 02:27 PM
(Total replies: 2)
I am sorry for the late reply on your post. At the time you mentioned we did experience connection issues with our data servers. This was related to our ISP(Internet Service Provider) and was quickly resolved. We are always working diligently for solution(s) to lessen any impact our customer may feel. I apologize for any frustration this may have caused. We will be moving our datacenter to a cloud based servers in the next 6 months. It is our firm belief this will help improve the overall customer experience. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Message Contents in Historical Data Mar 1, 2021 01:46 PM
(Total replies: 5)
Please be more specific, what type of market data are you referring too, Equities or Futures? Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Spurious options data? Mar 1, 2021 07:48 AM
(Total replies: 4)
The symbol you have listed is an expired option If I am understanding you correctly YES you are receiving data on an expired option. Your interpretation of the symbol is correct. However we do not understand your comment about some 13 years before expiry date since the option is from 2012 and the current year is 2021. Please be aware historical option data prior to 2012 is sporadic. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Message Contents in Historical Data Mar 1, 2021 07:25 AM
(Total replies: 5)
There is not a way to see if there was a bid/ask quote happening between the trade historically. We do not store historical bid/ask data on Quotes. We only store bid/ask data historically on the trade. Please keep in mind you can capture streaming bid/ask quotes in real time as they happen for later review. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Spurious options data? Mar 1, 2021 07:22 AM
(Total replies: 4)
We are reviewing the information you provided and will post additional information as soon as that process is completed. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Historical Market Symbols Feb 19, 2021 09:37 AM
(Total replies: 7)
There will be Daily Updates to the files. The release date for the files is now approximately March 31st, 2021 for a complete update. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Datafeed Wish List »
365 days TICK HISTORY needed Feb 18, 2021 09:27 AM
(Total replies: 4)
This was escalated to our Product Management team in 2019. At that time we decided not to go forward with adding additional historical tick data above and beyond the current offering of 180 calendar days. If you would like to enter a Customer Request for Enhancement to add additional tick history please email us at support@iqfeed.net with your IQ Login ID. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
DTN.IQ Client Software Support »
Forex - ABBA vs COMP Feb 18, 2021 06:56 AM
(Total replies: 3)
http://iqfeed.net/symbolguide/index.cfm?symbolguide=guide&displayaction=support§ion=guide&web=iqfeed&guide=forex&web=IQFeed&symbolguide=guide&displayaction=support§ion=guide&type=TENFORE If you navigate to this link and scroll about 1/2 way down the page there is a great reference tool for the different contributors and banks for Tenfore. Have a great rest of your day. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Historical Market Symbols Feb 15, 2021 06:33 AM
(Total replies: 7)
Our goal is to have this file updated by February 28th, 2021. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Datafeed Wish List »
API to request historical option prices and symbols. Feb 15, 2021 06:23 AM
(Total replies: 2)
The goal is to have the file updated by February 28th, 2021. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net Edited by DTN_Stephen on Feb 15, 2021 at 06:33 AM
General Product Announcements »
President's Day Support Hours Feb 11, 2021 03:25 PM
(Total replies: 0)
IQ Feed Customer support will be open on President's Day for our regular hours. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
NOKJPY.COMP Spike Feb 3, 2021 10:06 AM
(Total replies: 2)
We have corrected NOKJPY.COMP to the best of our ability. Due to the fact this data is 5+ years old it will not be pristine. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
NOKJPY.COMP Spike Feb 3, 2021 06:13 AM
(Total replies: 2)
We actively reviewing NOKJPY.COMP and I will reply when we have completed the review process. Thank you for bringing this to our attention. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Open Interest with Historical Options Data? Dec 28, 2020 06:15 AM
(Total replies: 7)
We do not save historical Open Interest or bid/ask data for quotes. These can be captured live and saved in a database on your side however. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
FUBO day OHLC not loading Dec 28, 2020 06:13 AM
(Total replies: 1)
I can confirm using Time and Sales there is data for FUBO. 2020-12-24 50.5300 50.5500 42.8200 44.1800 OHLC. What software are you using to pull the data for this symbol? Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
IQFeed Developer Support »
Too many simultaneous history requests Dec 22, 2020 06:28 AM
(Total replies: 13)
We are currently looking into this with our development teams. We will post more information shortly. Thank you for your patience. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net
Data and Content Support »
Download Futures Data with delivery month Dec 15, 2020 09:44 AM
(Total replies: 12)
That is correct! Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 support@iqfeed.net |
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