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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Unable to connect - Easter Sunday - Quotes

Author	Topic: Unable to connect - Easter Sunday - Quotes (6 messages, Page 1 of 1)
matthewklein -Interested User- Posts: 42 Joined: May 20, 2004	Posted: Apr 16, 2006 09:42 AM Msg. 1 of 6 My software is able to connect to retrieve historical data, but cannot connect to quote servers: SERVER STATUS = DISCONNECTED. I wanted to post here to alert someone at IQFeed. Is this a planned outage? If so, it would be really great if you could announce it somewhere so that your customers don't spend a couple hours diagnosing the problem, pulling their hair out, etc. If this is an unplanned outage, can you please investigate? I know it's Easter, but instruments start trading tonight in the overnight sessions, and I want to make sure everything will work. Thanks Matthew Klein
EspressoE -Interested User- Posts: 30 Joined: Mar 8, 2006	Posted: Apr 16, 2006 10:26 AM Msg. 2 of 6 Hi Matthew, I also started getting the disconnections around 10 PM Eastern Time on Saturday (April 15). I haven't been able to resolve it as of yet on my end and haven't changed anything on my end. Background Info I was hoping it would be working better this morning, but it isn't. I'm using the TCP/IP connection and receive the proper S,KEYOK<LF> response after connecting but after about 30 seconds, I get a disconnection and then the system reconnects. Historical requests seem to normally go through fine, but they sometimes get aborted as well. So . . . it looks like something has changed on the IQFeed side of things. -Eric
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Apr 16, 2006 10:32 AM Msg. 3 of 6 Our ops group is looking into this and it should be resolved shortly. Jay Froscheiser DTN - Trading Markets Edited by DTN_Jay_Froscheiser on Apr 16, 2006 at 10:32 AM
EspressoE -Interested User- Posts: 30 Joined: Mar 8, 2006	Posted: Apr 16, 2006 10:46 AM Msg. 4 of 6 WOW Jay, I didn't expect you guys to work on this today! Let's hope the resolution is quick and easy so you can get back to enjoying your weekend. -Eric
EspressoE -Interested User- Posts: 30 Joined: Mar 8, 2006	Posted: Apr 16, 2006 11:25 AM Msg. 5 of 6 I've been connected for 12 minutes without a disconnect so far, so whatever you are doing is helping.
EspressoE -Interested User- Posts: 30 Joined: Mar 8, 2006	Posted: Apr 16, 2006 12:06 PM Msg. 6 of 6 I've been connected for over an hour without a disconnect, so from my viewpoint, the problem has been solved. Thanks Jay et al! -Eric