DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"Just a thank you for the very helpful and prompt assistance and services. You provided me with noticeably superior service in my setup compared to a couple of other options I had looked at." - Comment from John

"Its working FABULOUSLY for me!! Holy cow...there has been so much I've been missing lately, and with this feed and Linnsoft software...I'm in the game now." - Comment from Chris R.

"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat

"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken

"I noticed that ******* quotes locked up shortly after the interest rate announcement yesterday while yours stayed stable." - Comment from Ron in Utah

"Can I get another account from you? I am tired of ******* going down so often" - Comment from George

"If someone needs the best quality data and backfill beyond what their broker provides at a rate that is the best in the industry, I highly recommend IQFeed." - Comment from Josh via Public Forum

"As a past ******* customer(and not a happy one), IQ Feed by DTN is a much better and cheaper product with great customer support. I have had no problems at all since switching over." - Comment from Public Forum

"I use IQ Feed, Great stuff as far as data analysis information, storage and retrieval is concerned." - Comment from Public Forum

"Previously I was using *******. IQFeed is WAY more economical, and for my charting needs is just as good, if not better." - Comment from Public Forum Post

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »DTN.IQ Client Software Support »Error that happens very often, please help, thank you.

Author	Topic: Error that happens very often, please help, thank you. (2 messages, Page 1 of 1)
churasan -Interested User- Posts: 1 Joined: Oct 30, 2007	Posted: Oct 31, 2007 08:22 AM Msg. 1 of 2 Hi, I was unable to connect to iqfeed almost every other day, and the same error can go on for hours. I am using sierra chart with the client. --------------------------------------------------------------------- Software version: 226 2007-11-01 00:11:00 Usage end date: 2007-11-08. Current Service Level: 3 2007-11-01 00:11:00 Active Service: DTN IQFeed 2007-11-01 00:11:00 Time Zone: +11:00:00 (EST+10EDT+01,M10.5.0/02:00,M3.5.0/03:00) 2007-11-01 00:11:00 Loading DTN IQFeed... 2007-11-01 00:11:00 Waiting for IQFeed to respond with a callback. 2007-11-01 00:11:01 Connection timed out. 2007-11-01 00:12:01 Disconnecting from DTN IQFeed... 2007-11-01 00:12:01 Disconnected from Level 1 port. 2007-11-01 00:12:01 Disconnected from DTN IQFeed. 2007-11-01 00:12:01 Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. 2007-11-01 00:12:01 Loading DTN IQFeed... 2007-11-01 00:12:06 Waiting for IQFeed to respond with a callback. 2007-11-01 00:12:07 Connection timed out. 2007-11-01 00:13:07 Disconnecting from DTN IQFeed... 2007-11-01 00:13:07 Disconnected from Level 1 port. 2007-11-01 00:13:07 Disconnected from DTN IQFeed. 2007-11-01 00:13:07 Will reconnect to the server in 5 seconds. To cancel, select File >> Disconnect on the menu. 2007-11-01 00:13:07 --------------------------------------------------------------------- Please advise, thank you!
Stan S -DTN Guru- Posts: 256 Joined: Apr 13, 2006	Posted: Oct 31, 2007 08:34 AM Msg. 2 of 2 Hi Churasan, Sorry to hear you are having problems. What you are describing could be 1 of a couple different issues. I would like to look into this from this end to see if I can find a reason & get it taken care of for you. Could you please drop me a private email with your log in ID so I can check your account? The email address is stanley.sullivan@DTN.com. You are also welcome to call us @ 1-800-397-7000 for service. Thanks, Stan We could learn a lot from crayons: some are sharp, some are pretty, some are dull, some have weird names, and all are different colors but they all have to learn to live in the same box.