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»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »GBP/JPY NO DATA
Author Topic: GBP/JPY NO DATA (6 messages, Page 1 of 1)

fng
-Interested User-
Posts: 31
Joined: Aug 2, 2007
Posted: Jan 23, 2008 05:09 AM          Msg. 1 of 6
No data for this cross??? I receive data for everything else.

fng
-Interested User-
Posts: 31
Joined: Aug 2, 2007
Posted: Jan 23, 2008 05:22 AM          Msg. 2 of 6
I see now that the data for that cross stopped yesterday 11:15 AM, any explanation?

DTN_Ken_Heinze
-Interested User-
Posts: 49
Joined: May 4, 2004
Posted: Jan 23, 2008 06:41 AM          Msg. 3 of 6
I've reported this to our Market Data dept.
will post here with their response asap.
Ken Heinze, Market Access Customer Service

fng
-Interested User-
Posts: 31
Joined: Aug 2, 2007
Posted: Jan 23, 2008 07:15 AM          Msg. 4 of 6
Thank you - but would you please try to get an answer ASAP if this is a permanent problem or a temporary one!! As I have to change a lot of software if you will not deliver that symbol anymore.

DTN_Ken_Heinze
-Interested User-
Posts: 49
Joined: May 4, 2004
Posted: Jan 23, 2008 07:17 AM          Msg. 5 of 6
The feed from Reuters stopped yesterday morning. We contacted Reuters and they also were not receiving data from Barclays. They are researching the problem.
Ken Heinze, Market Access Customer Service

fng
-Interested User-
Posts: 31
Joined: Aug 2, 2007
Posted: Jan 23, 2008 12:21 PM          Msg. 6 of 6
Is it too much to ask why I have not heard back about this problem by now - more than 24 hours without a price on this cross? I understand that it is either Reuters or more correctly Barclays that have a problem, but we should at least get an answer better than 'they are looking into the problem'!

Do they intend to deliver the data or not - that is the question, as no technical problem can anymore be the case, as they apparently are able to deliver all other kinds of data.
 

 

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