Sorry if this is in the wrong place, but I couldn't find a customer service thread. I sent an email request through on 5/21/08 to cancel my IQ feed account but I so far have not received an adequate response.

To assist you I have copied my email correspondence below with the earliest at the bottom.

Thanks in advance for your help with this request.

Owen

_________________________________________________________________________
sent Fri 5/23/2008 12:25 PM

Okay Robert, thanks

Please let me know when my account cancelation is complete.

Owen

-----Original Message-----
From: Robert Carrillo [mailto:Robert.Carrillo@dtn.com]
Sent: Thursday, May 22, 2008 12:40 PM
To: Owen
Cc: TradingRetention
Subject: RE: My IQ feed won't connect to SierraChart (Thread:769182)

#0618545

Owen,

Sorry to lose you!

I have copied Customer Care in this reply, and they'll be in touch regarding your cancellation.

Please contact me directly if your circumstances change.

Thanks again.

Robert

-----Original Message-----
From: Owen
Sent: Wednesday, May 21, 2008 7:26 PM
To: Robert Carrillo
Subject: RE: My IQ feed won't connect to SierraChart (Thread:769182)

Hi Robert:

No thanks. I've decided to just go back to using my IB data feed for both Quotetracker and SierraChart.

Effective immediately please cancel my IQ feed account

Thanks for your help

Owen

-----Original Message-----
From: Robert Carrillo [mailto:Robert.Carrillo@dtn.com]
Sent: Wednesday, May 21, 2008 2:48 PM
To: Owen
Subject: FW: My IQ feed won't connect to SierraChart (Thread:769182)

#0618545

Hi Owen,

The service you currently have will work with QuoteTracker only. Your cost if IQFeed Basic service is reduced from the normal $55/mo to $25/mo, but you're limited to use with QuoteTracker.

If you'd like to use ANY compatible software, including Sierra Chart, you'll need to upgrade your service to Full IQFeed Basic ($55/mo), which will mean a monthly increase of $30/mo.

Shall I do that for you?

Thanks.

Robert Carrillo
National Account Manager
DTN - Trading Markets
robert.carrillo@dtn.com
Toll-free: 800.511.0096 x8428
Direct: 402.255.8428
Fax: 402.255.8180

DTN.IQ and ProphetX Info/7-Day Trial:
https://www.dtniq.com/register/index.cfm?promo=1717497

See what traders REALLY think about DTN.IQ & IQFeed & ProphetX!

If you ever have any comments, questions or ideas regarding DTN products, please share them with us at http://forums.dtn.com.





-----Original Message-----
From: IQFeed Customer Support [mailto:support@iqfeed.net]
Sent: Wednesday, May 21, 2008 1:43 PM
To: Owen
Cc: Robert Carrillo
Subject: RE: My IQ feed won't connect to SierraChart (Thread:769182)

Hello Owen, this message is generated due to you being only authorized to use QuoteTracker, I have cc'd Robert Carrillo on this email who is your sales rep to help you adjust this to be able to use Sierra Charts.

Thanks.

Curtis Thompson
curtis.thompson@dtn.com
1-800-397-7000 Trading Markets Customer Service
NET+ Certified Professional
A+ Certified Professional
Trading Markets Customer Service
DTN
9110 W Dodge Rd Ste 200
Omaha, NE 68114
 
www.dtn.com
 



-----Original Message-----
From: Owen
Sent: Wednesday, May 21, 2008 12:43 PM
To: 'IQFeed Customer Support'
Subject: RE: My IQ feed won't connect to SierraChart (Thread:769182)

Here is the error message.

Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance.

I'm using IQ feed with Quotetracker. I'm trying SierraChart but IQ feed won't connect.

Owen


-----Original Message-----
From: IQFeed Customer Support [mailto:support@iqfeed.net]
Sent: Wednesday, May 21, 2008 12:41 PM
To: Owen
Subject: RE: My IQ feed won't connect to SierraChart (Thread:769182)

Hello Owen, are you getting any error messages when you try to connect to IQFeed through Sierra charts??

Thanks.

Curtis Thompson
curtis.thompson@dtn.com
1-800-397-7000 Trading Markets Customer Service
NET+ Certified Professional
A+ Certified Professional
Trading Markets Customer Service
DTN
9110 W Dodge Rd Ste 200
Omaha, NE 68114
 
www.dtn.com
 



-----Original Message-----
From: Owen
Sent: Wednesday, May 21, 2008 9:36 AM
To: support@iqfeed.net
Subject: My IQ feed won't connect to SierraChart (Thread:769182)

Live Support Message Delivery:
-------------------------------------------

My IQ feed won't connect to SierraChart

Hi Owen,

Not a problem to post on the forums. I will have someone contact you immediately. Sorry for the inconvenience.

Sarah
DTN Trading Markets