DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"Awesome response, as usual. It is a sincere and refreshing pleasure to do business with DTN, compared to your competition." - Comment from Ryan

"As a past ******* customer(and not a happy one), IQ Feed by DTN is a much better and cheaper product with great customer support. I have had no problems at all since switching over." - Comment from Public Forum

"Just a thank you for the very helpful and prompt assistance and services. You provided me with noticeably superior service in my setup compared to a couple of other options I had looked at." - Comment from John

"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email

"IQFeed version 4 is a real screamer compared to anything else I have seen." - Comment from Tom

"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email

"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark

"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email

"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email

"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum

Home

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »Archive (2017 and earlier) »IQFeed Developer Support »iqfeed CRASH

Author	Topic: iqfeed CRASH (9 messages, Page 1 of 1)
Docent -Interested User- Posts: 28 Joined: Jan 27, 2009	Posted: Apr 24, 2013 05:10 AM Msg. 1 of 9 Hello! IqFeed 5 always crashed over same time after run! Crash log attached. File Attached: CRASHLOG.zip (downloaded 1444 times)
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Apr 24, 2013 09:04 AM Msg. 2 of 9 Can you give me a bit more information about when it is crashing and how your app is using the feed? How many symbols are you watching? Are you watching Level 2/Market depth as well? Are you watching regionals? Are you making history requests (or some other lookup requests)?
Docent -Interested User- Posts: 28 Joined: Jan 27, 2009	Posted: Apr 24, 2013 09:13 AM Msg. 3 of 9 I watching 220 symbols. Market depth watching too. Also I watching news (include news body). Regionals not watching. IQConnectLog in attached. File Attached: IQConnectLog.zip (downloaded 3916 times)
Docent -Interested User- Posts: 28 Joined: Jan 27, 2009	Posted: Apr 25, 2013 11:06 AM Msg. 4 of 9 What about my question?
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Apr 25, 2013 01:34 PM Msg. 5 of 9 We believe we have found the source of this crash and are working on a resolution.
Docent -Interested User- Posts: 28 Joined: Jan 27, 2009	Posted: May 8, 2013 03:02 AM Msg. 6 of 9 The same problem is in the last version (5.0.11) also! Fix it please as soon as possible. File Attached: CRASHLOG1.zip (downloaded 1465 times)
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: May 8, 2013 01:10 PM Msg. 7 of 9 I'm sorry to hear the new build didn't fix the issue for you. I would like to take a look at your account from our end but I'm unable to find an account based on your forum information. Can you send me a PM (or email developer support) with your loginID?
Docent -Interested User- Posts: 28 Joined: Jan 27, 2009	Posted: May 8, 2013 01:23 PM Msg. 8 of 9 Quote: I'm sorry to hear the new build didn't fix the issue for you. I would like to take a look at your account from our end but I'm unable to find an account based on your forum information. Can you send me a PM (or email developer support) with your loginID? --- Original message by DTN_Steve_S on May 8, 2013 01:10 PM I sent a Privete Message.
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: May 8, 2013 02:58 PM Msg. 9 of 9 I'm not finding anything obvious from this end. In your initial post you said "IqFeed 5 always crashed over same time after run" Do you mean that it always crashes after running for a specific amount of time? If so, how much time? Can you turn on Logging (no data, just requests/errors/admin/info) via the diagnostics app and send me a logfile (to developer support) after it crashes next time? You will need to copy off the logfile before restarting the feed.