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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Unusual Quote Delays from QGC#

Author	Topic: Unusual Quote Delays from QGC# (4 messages, Page 1 of 1)
jayflatland -Interested User- Posts: 13 Joined: Jun 20, 2019	Posted: Oct 11, 2019 12:57 PM Msg. 1 of 4 I've been noticing sporadic delays in getting live quote data from symbol QGC#. I see it for several minutes relatively sustained, and then it stops. Some days are entirely clean, some are not. I've attached a chart showing the latencies I've seen from today. This seems different to me than normal bursts of activity - the regularity makes it seem like your server handling QGC# has some unexpected loading on it. I don't see this pattern on other symbols (as far as I've looked). Jay File Attached: quote_delays_1_gc_zoomout.png (downloaded 909 times)
jayflatland -Interested User- Posts: 13 Joined: Jun 20, 2019	Posted: Oct 11, 2019 12:59 PM Msg. 2 of 4 To clarify, the latencies I'm seeing are around 2 seconds when this is happening. When it's not 60ms or so is normal. Jay
DTN_Stephen -DTN Guru- Posts: 453 Joined: Aug 22, 2014	Posted: Oct 11, 2019 02:01 PM Msg. 3 of 4 We are aware of this issue and are working with our development team to address it. Please contact us at support@iqfeed.net with your login details in regards to this forum post. Thank you. Stephen Shockey Senior Customer Support Representative and Product Support Specialist DTN 800-779-7299 stephen.shockey@dtn.com
jayflatland -Interested User- Posts: 13 Joined: Jun 20, 2019	Posted: Oct 11, 2019 03:38 PM Msg. 4 of 4 Okay cool, glad you're on it. Jay