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"Can I get another account from you? I am tired of ******* going down so often" - Comment from George
"I am keeping IQFeed, much better reliabilty than *******. I may refer a few other people in the office to switch as well." - Comment from Don
"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
"For anyone considering using DTN.IQ for a data feed, my experience with the quality of data and the tech support has been very positive." - Comment from Public Forum
"I'm satisfied with IQFeed. It's the most reliable and fastest quote feed I have ever used. Although I'm a resident in China, it's still very fast!" - Comment from Xiaofei
"I like you guys better than *******...much more stable and a whole lot fewer issues." - Comment from Philip
"I am very pleased with the DTNIQ system for quotes and news." - Comment from Larry
"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum
"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
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»Forums Index »Archive (2017 and earlier) »General Product Announcements »Email/phone support temporarily unavailable
Author Topic: Email/phone support temporarily unavailable (2 messages, Page 1 of 1)

DTN_Gary_Stephen
-DTN Guru-
Posts: 373
Joined: Jul 3, 2019


Posted: Sep 28, 2020 06:59 PM          Msg. 1 of 2
IQFeed/DTN IQ/ProphetX Support cannot be reached at this time due to a widespread issue with Office 365 (https://twitter.com/MSFT365Status/status/1310696819135901696?s=20). We will respond as soon as possible. We apologize for any inconvenience this may cause.

Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist

DTN_Gary_Stephen
-DTN Guru-
Posts: 373
Joined: Jul 3, 2019


Posted: Sep 28, 2020 07:13 PM          Msg. 2 of 2
UPDATE: This issue is now resolved, and our support team is available as normal.

Sincerely,
Gary Stephen
DTN IQFeed Implementation Support Specialist
 

 

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