Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"You have an excellent product !!!!!!" - Comment from Arely
"I had always used ******* but for the past 2 weeks have been trying DTN IQFeed. Customer support has been extraordinary. They call just to make sure your problem hasn't recurred." - Comment from Public Forum
"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat
"Previously I was using *******. IQFeed is WAY more economical, and for my charting needs is just as good, if not better." - Comment from Public Forum Post
"I've been using Neoticker RT with IQFeed for two months, and I'm very happy with both of the products (I've had IQFeed for two years with very few complaints). The service from both companies is exceptional." - Comment from Public Forum
"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken
"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.
"I noticed that ******* quotes locked up shortly after the interest rate announcement yesterday while yours stayed stable." - Comment from Ron in Utah
"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email
"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Archive (2017 and earlier) »Data and Content Support »Gap in quotes for @ESH21 around 10:30 am eastern today?
Author Topic: Gap in quotes for @ESH21 around 10:30 am eastern today? (3 messages, Page 1 of 1)

quickTick
-Interested User-
Posts: 53
Joined: Nov 17, 2013


Posted: Feb 26, 2021 03:31 PM          Msg. 1 of 3
I had a SERVER DISCONNECTED and a gap of quotes today around 10:30 am. Was it just on my end or a general thing? It was shortly after @ESH21 went below 3800.

The second time @ESH21 went below 3800, around 16:00, quotes continued, however the "T" time signal went up to 3 seconds behind.
Edited by quickTick on Feb 26, 2021 at 03:32 PM

DTN_Stephen
-DTN Guru-
Posts: 453
Joined: Aug 22, 2014


Posted: Mar 1, 2021 02:27 PM          Msg. 2 of 3
I am sorry for the late reply on your post.

At the time you mentioned we did experience connection issues with our data servers. This was related to our ISP(Internet Service Provider) and was quickly resolved.

We are always working diligently for solution(s) to lessen any impact our customer may feel. I apologize for any frustration this may have caused.

We will be moving our datacenter to a cloud based servers in the next 6 months. It is our firm belief this will help improve the overall customer experience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

quickTick
-Interested User-
Posts: 53
Joined: Nov 17, 2013


Posted: Mar 1, 2021 07:56 PM          Msg. 3 of 3
Thanks for letting me know!

It did come back quickly enough.
Edited by quickTick on Mar 1, 2021 at 07:57 PM
Edited by quickTick on Mar 1, 2021 at 07:57 PM
 

 

Time: Sun February 25, 2024 7:03 PM CFBB v1.2.0 8 ms.
© AderSoftware 2002-2003