Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"Awesome response, as usual. It is a sincere and refreshing pleasure to do business with DTN, compared to your competition." - Comment from Ryan
"I will tell others who want to go into trading that DTN ProphetX is an invaluable tool, I don't think anyone can trade without it..." - Comment from Luther
"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
"Thanks for following up with me. You guys do a great job in tech support." - Comment from Phelps
"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email
"I've been using IQFeed 4 in a multi-threaded situation for the last week or two on 2600 symbols or so with 100 simultaneous daily charts, and I have had 100% responsiveness." - Comment from Scott
"Everything is working amazing now. I'm already impressed with the true-tick feed of IQFeed and it's ability to support my 480 symbol layout." - Comment from Tyler via Email
"And by the way, have to say this. I love the IQFeed software. It's rock solid and it has a really nice API." - Comment from Thomas via RT Chat
"You have an excellent product !!!!!!" - Comment from Arely
"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
Home  Search  Register  Login  Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather
Follow DTNMarkets on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Archive (2017 and earlier) »System Status Announcements »Connection issue 12-Mar-2023
Author Topic: Connection issue 12-Mar-2023 (10 messages, Page 1 of 1)

mrez114
-Interested User-
Posts: 5
Joined: Mar 12, 2023


Posted: Mar 12, 2023 01:23 PM          Msg. 1 of 10
Trying to login using the same account I had for over a year and getting "Sorry, your Product and/or Service for the attempted login are incorrect. If you have recently changed products you may also need to change your type of service. Please contact DTN customer support for assistance. (2) : 2"

Also, no Customer support is available over the weekend and Futures Markets open in less than 4 hours!!!!

taa_dtn
-DTN Evangelist-
Posts: 154
Joined: May 7, 2004


Posted: Mar 12, 2023 01:51 PM          Msg. 2 of 10
I've seen this, too, but I thought it was due to local connection issues.

mrez114
-Interested User-
Posts: 5
Joined: Mar 12, 2023


Posted: Mar 12, 2023 01:55 PM          Msg. 3 of 10
My systems are running in AWS. I see this in US-West and US-East regions. Don't think it is local issue. Hopefully IQ Feed can fix it before 6pm EDT.

taa_dtn
-DTN Evangelist-
Posts: 154
Joined: May 7, 2004


Posted: Mar 12, 2023 02:13 PM          Msg. 4 of 10
I can log into IQFeed successfully at the moment.

I've seen the problem you reported occasionally over the past month. I have confirmed physical disconnects, though, and restarting my app always solved the IQFeed issues, so I had guessed the disconnects were responsible. Given your evidence, I'm reconsidering.

mrez114
-Interested User-
Posts: 5
Joined: Mar 12, 2023


Posted: Mar 12, 2023 02:53 PM          Msg. 5 of 10
Thanks for advise. I tried restarting Ninja, but so far no success. I've been using IQFeed every day on two systems with two different logins for couple of years now and have never seen this before. I'll try rebooting everything next. Hopefully that helps. Thanks again.

mrez114
-Interested User-
Posts: 5
Joined: Mar 12, 2023


Posted: Mar 12, 2023 03:21 PM          Msg. 6 of 10
Reboot didn't do much. I have Kinetick data but use it with IQFeed. I was able to connect to Kinetick direct without issues, but going over IQFeed still doesn't work.

DTN_Steve_S
-DTN Guru-
Posts: 2093
Joined: Nov 21, 2005


Posted: Mar 13, 2023 08:38 AM          Msg. 7 of 10
mrez114,
Quote: I have Kinetick data but use it with IQFeed.


This is the source of the issue. This was never intended to work and that loophole has been closed.

If you are only using your account with NT software (as intended with Kinetick data accounts), then changing your adapter settings is all you need to keep working as you always have.

If you were using your Kinetick account with other 3rd party software, then you will need a full IQFeed account to continue at the same level of service going forward.



taa_dtn, it looks like you're running 6.2.0.23. There was a bug fixed in IQFeed 6.2.0.25 relating to your description of the issue, and it most often triggers on reconnections, so you're likely correct it's related to local connection issues but it's was a bug in our code. I recommend upgrading and seeing if the issue still persists for you.

mrez114
-Interested User-
Posts: 5
Joined: Mar 12, 2023


Posted: Mar 13, 2023 09:13 AM          Msg. 8 of 10
Thanks for the update Steve. We moved to IQ Feed connection on NT per suggestion from DTN couple of years ago because Kinetick connection was not stable but IQ Feed was. Our trading is fully automated, so we need the connection to stay on from Sunday through Friday evening and Kinetick connection wasn't. Since both are owned by DTN, do you know if Kinetick connection is more reliable now?

DTN_Steve_S
-DTN Guru-
Posts: 2093
Joined: Nov 21, 2005


Posted: Mar 13, 2023 09:39 AM          Msg. 9 of 10
Quote: do you know if Kinetick connection is more reliable now?

I do not keep up with their development very closely. You will need to contact Kinetick support for those discussions.

Quote: Since both are owned by DTN,

Kinetick is not owned by DTN. It is owned by NinjaTrader and they do all of the support/development for it. DTN's role here is a data provider.

taa_dtn
-DTN Evangelist-
Posts: 154
Joined: May 7, 2004


Posted: Mar 13, 2023 10:31 AM          Msg. 10 of 10
Thanks, Steve. I've upgraded.
 

 

Time: Fri March 1, 2024 11:45 AM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003