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"Can I get another account from you? I am tired of ******* going down so often" - Comment from George
"I am keeping IQFeed, much better reliabilty than *******. I may refer a few other people in the office to switch as well." - Comment from Don
"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
"For anyone considering using DTN.IQ for a data feed, my experience with the quality of data and the tech support has been very positive." - Comment from Public Forum
"I'm satisfied with IQFeed. It's the most reliable and fastest quote feed I have ever used. Although I'm a resident in China, it's still very fast!" - Comment from Xiaofei
"I like you guys better than *******...much more stable and a whole lot fewer issues." - Comment from Philip
"I am very pleased with the DTNIQ system for quotes and news." - Comment from Larry
"IQ feed works very well, does not have all of the normal interruptions I have grown used to on *******" - Comment from Mark
"If you want customer service that answers the phone, your best bet is IQFeed. I cannot stop praising them or their technical support. They are always there for you, and they are quick. I have used ****** too but the best value is IQFeed." - Comment from Public Forum
"IQ feed is brilliant. The support is mind-bending. What service!" - Comment from Public Forum Post
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Viewing User Profile for: DTN_Jose
About Contact
Joined: Apr 15, 2021 08:36 AM
Last Post: Jun 20, 2023 02:18 AM
Last Visit: Jun 20, 2023 02:18 AM
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Location: Netherlands
Occupation: DTN Customer service Rep.
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Email: jose.ribeiro@dtn.com
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DTN_Jose has contributed to 4 posts out of 21086 total posts (0.02%) in 899 days (0.00 posts per day).

20 Most recent posts:
System Status Announcements » Connection issue - June the 20th Jun 20, 2023 02:18 AM (Total replies: 0)

Dear IQFeed customers,
We had an internet issue that affected our services but please be informed that all our services are back and fully operational again.
Our operations team took immediate action when the issue was first experienced and contacted our vendor who had disruption in their service affecting our data feed and client access. Please accept our apologies for the inconvenience caused.
Jose Ribeiro | DTN | Technical Customer Service Representative
www.dtn.com

System Status Announcements » LIVE CHAT is now 100% operational Oct 6, 2021 05:43 AM (Total replies: 0)

Thank you all for your time and patience.
I gladly inform you that the chat is now 100% operational from any of the DTN websites.

DTN wishes you all an amazing day! :)
José Ribeiro.

System Status Announcements » LIVE CHAT IS DOWN Oct 6, 2021 05:42 AM (Total replies: 2)

Thank you all for your time and patience.
I gladly inform you that the chat is now 100% operational from any of the DTN websites.

DTN wishes you all an amazing day! :)
José Ribeiro.

System Status Announcements » LIVE CHAT IS DOWN Oct 6, 2021 03:19 AM (Total replies: 2)

We are still experiencing issues with the live chat on the iqfeed.net website but it is possible to reach our tech chat support via another site - https://www.dtn.com/refined-fuels/trader/iqfeed/

From that page, a chat BOT will be available for support and an agent can be requested.

Thank you for your time and patience, we will keep everyone up to date.
José Ribeiro.


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