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»Forums Index »Archive (2017 and earlier) »Data and Content Support »unable to connect to IP List Server
Author Topic: unable to connect to IP List Server (2 messages, Page 1 of 1)

mbielinski
-Interested User-
Posts: 15
Joined: Jul 20, 2004
Posted: Mar 13, 2008 10:10 PM          Msg. 1 of 2
This is the error message I get when I try to connect. I upgraded to 4.3, but still the same message. Why?
Michael S Bielinski

DTN_Jay_Froscheiser
-VP, Product Operations-
Posts: 1746
Joined: May 3, 2004

DTN IQFeed/DTN.IQ/DTN NxCore

Posted: Mar 13, 2008 10:40 PM          Msg. 2 of 2
Michael,

This normally indicates something blocking your connection to our servers. Have you made any changes to your PC or network setup such as a new router? Have you done any microsoft updates or updates to firewall/virus scanning packages? That error essentially means your machine isn't connecting to our servers to allow you to login.

If you look in the IQFeed folder (Click Start --> All Programs --> IQFeed 4.3.0.3) you should have a diagnostics app there. Enter a symbol of MSFT in the "Test Equity" field then click Test. You can also click on the "Connectivity" tab and click on Ping Test. If you contact our support group with the information in the diagnostics, we should be able to get you running.
Jay Froscheiser
DTN - Trading Markets
 

 

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