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»Forums Index »Archive (2017 and earlier) »Data and Content Support »Ongoing Problem with VIX.XO
Author Topic: Ongoing Problem with VIX.XO (3 messages, Page 1 of 1)

jmarsh
-Interested User-
Posts: 42
Joined: Jan 10, 2005

Keep it Simple

Posted: Jan 11, 2010 08:51 AM          Msg. 1 of 3
I have been having an intermittent problem with getting realtime VIX.XO data. Since I phoned in last week I can sometimes get VIX.XO realtime if I try to switch servers by disconnect/reconnect. I updated my account in December to reflect that realtime data from CBOE new fees are paid. I cannot get realtime VIX.XO this morning even after reconnecting twice. All my other symbols are updating fine. Please look into this issue for me as I rely on this symbol for my analysis. Thank you.
John

DTN_Steve_S
-DTN Guru-
Posts: 2093
Joined: Nov 21, 2005
Posted: Jan 11, 2010 09:07 AM          Msg. 2 of 3
we are looking into this.

jmarsh
-Interested User-
Posts: 42
Joined: Jan 10, 2005

Keep it Simple

Posted: Jan 11, 2010 09:27 AM          Msg. 3 of 3
Thank you
John
 

 

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