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»Forums Index »Product Support »DTN.IQ Client Software Support »IQ Feed 5.2.1.0 Stopped Working Yesterday
Author Topic: IQ Feed 5.2.1.0 Stopped Working Yesterday (3 messages, Page 1 of 1)

Puzzled
-Interested User-
Posts: 1
Joined: Apr 6, 2016


Posted: Apr 6, 2016 03:13 AM          Msg. 1 of 3
Can any one help? IQ Feed Stopped working for no reason yesterday.

I tried IQConnect Diagnostics. However, this failed to connect to IQ Feed or to validate steps apart from registering the application.

Here is the log file:

Current Log Levels,Connectivity,Information,Admin
Current IQFeed Version,5.2.1.0
STATUS Connectivity 9832 0 2016-04-06 08:49:32 Getting login from registry: XXXXXX
STATUS Connectivity 9832 0 2016-04-06 08:49:42 Getting Password from registry: (8 characters)

=== IQConnect Log File Opened On Wed Apr 06 08:52:35 ===
Current Log Levels,Connectivity,Information,Admin
Current IQFeed Version,5.2.1.0
STATUS Admin 7720 0 2016-04-06 08:52:36 Socket Error Sending to Admin Socket on Launch: 10057; A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied.


=== IQConnect Log File Opened On Wed Apr 06 08:53:10 ===
Current Log Levels,Connectivity,Information,Admin
Current IQFeed Version,5.2.1.0
STATUS Admin 9520 0 2016-04-06 08:53:11 Socket Error Sending to Admin Socket on Launch: 10057; A request to send or receive data was disallowed because the socket is not connected and (when sending on a datagram socket using a sendto call) no address was supplied.

DTN_Robert_Carrillo
-Interested User-
Posts: 6
Joined: Apr 25, 2007

-DTN Technical Support-


Posted: Apr 6, 2016 03:16 AM          Msg. 2 of 3
Thank you for your post. We'll investigate and advise ASAP.

Robert Carrillo

support@iqfeed.net

support@dtniq.com

support@prophetx.com

Trading Markets Customer Service

1-800-397-7000

DTN_Tim Walter
-DTN Guru-
Posts: 1093
Joined: Apr 25, 2006


Posted: Apr 6, 2016 04:54 AM          Msg. 3 of 3
Good morning,

A few different anti-virus companies rolled out updates yesterday and in a few cases it reset permissions for the IQFeed application. We have had success just adding IQFeed into the anti-virus's trusted programs to resolve these issues. If you are having trouble though, please feel free to give us a call and we can try to help walk you through it.

Tim
 

 

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