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»Forums Index »Product Support »Data and Content Support »Gap in quotes for @ESH21 around 10:30 am eastern today?
Author Topic: Gap in quotes for @ESH21 around 10:30 am eastern today? (3 messages, Page 1 of 1)

quickTick
-Interested User-
Posts: 46
Joined: Nov 17, 2013


Posted: Feb 26, 2021 03:31 PM          Msg. 1 of 3
I had a SERVER DISCONNECTED and a gap of quotes today around 10:30 am. Was it just on my end or a general thing? It was shortly after @ESH21 went below 3800.

The second time @ESH21 went below 3800, around 16:00, quotes continued, however the "T" time signal went up to 3 seconds behind.
Edited by quickTick on Feb 26, 2021 at 03:32 PM

DTN_Stephen
-DTN Guru-
Posts: 358
Joined: Aug 22, 2014


Posted: Mar 1, 2021 02:27 PM          Msg. 2 of 3
I am sorry for the late reply on your post.

At the time you mentioned we did experience connection issues with our data servers. This was related to our ISP(Internet Service Provider) and was quickly resolved.

We are always working diligently for solution(s) to lessen any impact our customer may feel. I apologize for any frustration this may have caused.

We will be moving our datacenter to a cloud based servers in the next 6 months. It is our firm belief this will help improve the overall customer experience.

Stephen Shockey
Senior Customer Support Representative and Product Support Specialist

DTN
800-779-7299
support@iqfeed.net

quickTick
-Interested User-
Posts: 46
Joined: Nov 17, 2013


Posted: Mar 1, 2021 07:56 PM          Msg. 3 of 3
Thanks for letting me know!

It did come back quickly enough.
Edited by quickTick on Mar 1, 2021 at 07:57 PM
Edited by quickTick on Mar 1, 2021 at 07:57 PM
 

 

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