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"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger
"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.
"I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!" - Comment from Nate
"I am keeping IQFeed, much better reliabilty than *******. I may refer a few other people in the office to switch as well." - Comment from Don
"There is no doubt that IQFeed is the best data provider. I am very satisfied with your services. And IQFeed is the only one that I would recommend to my friends. Now, most of them are using your product in China." - Comment from Zhezhe
"I have been using IQFeed now for a few years in MultiCharts and I have zero complaints. Very, very rare to have any data hiccups or anything at all go wrong." - Comment from Public Forum
"Thank God for your Data Feed as the only Zippers I see are on my pants (LOL), and no more 200 pip spikes to mess up charts." - Comment from Spiro via Email
"I would just like to say that IQFeed version 4 is running very well and I am very happy with its performance. I would also like to extend a big thanks for the fast and efficient help that I always receive. My questions and concerns are always addressed promptly. Way to go!" - Comment from Josh in CO.
"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart
"I ran your IQFeed DDE vs. my broker vs. a level II window for some slow-moving options. I would see the level II quote change, then your feed update instantaneously. My broker's DDE, however, would take as much as 30 seconds to update. I am not chasing milliseconds, but half a minute is unacceptable." - Comment from Rob
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Viewing User Profile for: dtn teresa gilster
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dtn teresa gilster has contributed to 15 posts out of 20822 total posts (0.07%) in 5,043 days (0.00 posts per day).

20 Most recent posts:
System Status Announcements » Connection Issue - Resolved Jan 4, 2023 09:22 AM (Total replies: 0)

The connection issue has been resolved that impacted some of our IQFeed users. Please contact Customer Support if you are still experiencing the issue. We thank you for your patience and understanding while we resolved the connection issue.

General Product Announcements » Christmas and New Year's Holiday Hours Dec 14, 2022 10:01 AM (Total replies: 0)

DTN would like to wish our customers a safe and happy Holidays!

Holiday Customer Service Hours: (all times CST)

Friday- Dec. 23 – 12:00am-2:00pm
Monday- Dec. 26 - 12:00am -9:00am

Friday- Dec. 30th – 12:00am – 2:00pm
Monday - Jan. 2nd - 12:00am-9:00am

Thank you!


DTN would like to wish our customers a safe and Happy Thanksgiving.

Holiday Customer Service Hours:

Thursday, Nov. 24th: Open 12:00am -10:00am (cst)
Friday, Nov. 25th: Open 12:00am - 2:00pm (cst)

System Status Announcements » IQFeed Historical Data issue Oct 17, 2022 07:15 AM (Total replies: 2)

We have resolved the issues we were having with IQFeed and Historical data. If you are still seeing problems, make sure you completely disconnect from the feed and make a fresh connection. We apologize for any inconvenience this may have caused.

System Status Announcements » IQFeed Historical Data issue Oct 16, 2022 07:58 PM (Total replies: 2)

DTN continues to investigate the issue with pulling history. We apologize for the inconvenience, and we appreciate your patience.

System Status Announcements » IQFeed Historical Data issue Oct 16, 2022 05:09 PM (Total replies: 2)

DTN is aware of an issue with the IQFeed Historical Data. Our engineers are working to resolve it now.


Effective Sunday, June 12 (trade date Monday, June 13), the lead month roll procedure for E-mini S&P 500 and Micro E-mini S&P 500 futures will be amended on CME Globex.

Click on link to review changes: https://iqhelp.dtn.com/cme-changes-lead-month-roll-procedure/

Thank you!


In observance of the Memorial Day holiday, IQ Feed Customer Service will be closed Monday, May 30th.
We will reopen at 12:00am CT on Tuesday, May 31st.

Monday, May 23, 2022
ICE Futures US
Canola - Closed
TSX - Closed for Victoria Day

Friday, May 27, 2022
Regular trading hours

Sunday, May 29, 2022
CME Globex:
Equity, Cryptocurrency, Interest Rate, FX, Energy, Metals- Regular open at 5:00 p.m. for trade date of Tuesday, May 31
MGEX SPIKES-Regular open at 5:00 p.m. for trade date of Tuesday, May 31
Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices - Extended Pre-Open at 4:00 p.m.
Dairy- Extended Pre-Open at 4:00 p.m.

Monday, May 30, 2022
CME Globex:
MGEX SPIKES-Trading halt at 10:30 a.m.
Equity, Interest Rate -Trading halt at Noon
Cryptocurrency, FX-Trading halt at 4:00 p.m.
Halted products resume trading at 5:00 p.m. for trade date Tuesday, May 31
Grain and Oilseed, Mini-Grain, MGEX Wheat and Indices -Regular open at 7:00 p.m. for trade date of Tuesday, May 31
Dairy -Regular open at 5:00 p.m. for trade date of Tuesday, May 31
Lumber, Livestock- Closed
Eurex
Brazilian, Canadian and US Equity Derivatives-Closed
ICE Futures Europe
UK Natural Gas and Power Contracts, IFEUNatural Gas 1st Line Contracts -Early Close at 11:00 a.m.
ICE Futures US
Sugar No 11 and No 16, Coffee, Cotton, Cocoa, FCOJ-Closed
Canola -Regular Trading Hours
US Dollar Index and Currency Pairs-Regular Trading Hours,No TAS Trading
MSCI Index, NYSE FANG, Monthly Precious Metals-Early Close at Noon,No TAS Trading
Bakkt Bitcoin-Early Close at 4:00 p.m.,No TAS Trading
NYSE, NYSE American, ARCA, NYSE Bonds, NASDAQ-Closed

Tuesday, May 31, 2022
Regular Trading hours

Thursday, June 2, 2022
Eurex
British Equity Derivatives-Closed
ICE Futures Europe
IFEU Agricultural Commodities-Closed
UK Natural Gas and Power Contracts-Closed
IFEU Natural Gas 1st Line Contracts-Closed
LME, LSE-Closed

Friday, June 3, 2022
Eurex
British Equities Derivatives-Closed
ICE Futures Europe
IFEU Agricultural Commoditites-Closed
UK Natural Gas and Power Contracts-Closed
IFEU Natural Gas 1st Line Contracts-Closed
ICE Futures US
Cocoa, Coffee, Sugar No 11- Late Open at 6:30 a.m.
LME, LSE -Closed


DTN is finishing our testing phase for the upgrading and relocating our Data Centers to Chicago, IL. This change will improve reliability and reduce latency for data we provide.

If you have not had a chance to make the required firewall changes, please do so now. Customers with outbound firewalls will require an IP address addition to connect as the new Data Center is phased in. This will need to be done this week. Follow this link for the documentation: https://iqhelp.dtn.com/firewall-ip-addresses/

If you do not have an outbound firewall no change is required to be made to continue with the service after the Data Center upgrade.

Thank you

System Status Announcements » LIVE CHAT IS DOWN Oct 5, 2021 09:26 PM (Total replies: 2)

We are currently experiencing issues with our live chat for Technical Support. To reach Support, please email support@iqfeed.net or call (800) 779-7299.

General Product Announcements » Labor Day Monday Sept. 6th Holiday Hours Sep 4, 2021 05:52 PM (Total replies: 0)

In observance of the Labor Day holiday, IQ Feed Customer support will be closed from 10:00am-5:00pm (cst).
We will reopen at 5:00pm (cst). Thank you.


Monday August 2 is a civic holiday in Canada, and Canadian markets are closed.

System Status Announcements » News not updating Jul 27, 2021 08:44 AM (Total replies: 2)

We are continuing to investigate the cause of this issue and have engaged additional engineers.

System Status Announcements » News not updating Jul 27, 2021 08:11 AM (Total replies: 2)

Currently all our news sources are not updating. Developers are looking into the issue.

IQFeed 3rd Party Software Support » Daily (not Intraday) Splits Aug 28, 2020 01:54 PM (Total replies: 22)

Roberts,

Our development team is researching potential solutions, however, we are unable to provide an ETA on when a decimal change would be implemented.

We thank you for your feedback. While we cannot promise immediate changes, we take all comments from our users seriously. Thank you for being a DTN customer.

Best regards,
Teresa Gilster
Global Customer Services Manager


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