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»Forums Index »Archive (2017 and earlier) »Data and Content Support »data download

Author	Topic: data download (12 messages, Page 1 of 1)
mong -Interested User- Posts: 20 Joined: Dec 12, 2007	Posted: Dec 13, 2007 06:05 AM Msg. 1 of 12 i can only get 2 days of intraday data??? symbol @YMZ7. is it on your end? are others also having problems?? rolloever maybe? thanks.
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1746 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Dec 13, 2007 06:23 AM Msg. 2 of 12 Can you let us know what server you are on and what product you are using with IQFeed? I was able to pull minute bars back to June. Jay Froscheiser DTN - Trading Markets
mong -Interested User- Posts: 20 Joined: Dec 12, 2007	Posted: Dec 13, 2007 06:58 AM Msg. 3 of 12 i'm not sure about the server. but i'm using range bars and have set to down load tick not minute data. please see attached file. thanks. i use sierra chart and they said other users had same problem so probably probs with iq feed?? pls advise?? File Attached: mong-37.png (downloaded 1442 times)
mong -Interested User- Posts: 20 Joined: Dec 12, 2007	Posted: Dec 13, 2007 07:00 AM Msg. 4 of 12 result from ping test shows an IP or server. i have no idea what this is? i assume its your server where i'm getting the data from. File Attached: mong-38.png (downloaded 1410 times)
DTN_Ken_Heinze -Interested User- Posts: 49 Joined: May 4, 2004	Posted: Dec 13, 2007 07:06 AM Msg. 5 of 12 I am checking into this, and will post findings as soon as possible Ken Heinze, Market Access Customer Service
mong -Interested User- Posts: 20 Joined: Dec 12, 2007	Posted: Dec 13, 2007 07:28 AM Msg. 6 of 12 y'day all was ok after the data problems were fixed. this morning my charts had some erroneous bars so i decided to delete my main file and re populate. when i did i kept getting strange results. i finally got something that looked normal but when i scrollback it only goes back to y'day. i don't think i have changed anything on my side. no new software or major changes that i can remember. reg. mong.
DTN_SarahS -DTN Evangelist- Posts: 195 Joined: May 31, 2007	Posted: Dec 13, 2007 08:35 AM Msg. 7 of 12 Good morning, Thank you for your patience. We are unable to duplicate the issue on our end, so at this point, we need to find what is casuing all of you to loose the ability to backfill properly. Are you just using Sierra Charts or other software? You say that other users are having the smae issue, are they all Sierra Chart users? I am continuing to look into this, thank you. Kind regards, Sarah DTN Trading Markets
mong -Interested User- Posts: 20 Joined: Dec 12, 2007	Posted: Dec 13, 2007 08:49 AM Msg. 8 of 12 np. yes i'm only using sierra. the thread covers y'days problems as well. so i just added to it today. (so last posts are relevant to us now) http://supportboard.sierrachart.com/showthread.php?t=14350 i think maybe something about y'day has something to do with it. that its encountering a end of file character or something telling it to only start from this area. all charts go back as far as 12/12 13:25 CST. earlier than this it doesn't go. thanks.
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Dec 13, 2007 08:51 AM Msg. 9 of 12 It appears that our 148 server farm has some bad intraday data on the @YMZ7 contract. I have reported this and will update you with more information as I have it.
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Dec 13, 2007 09:03 AM Msg. 10 of 12 This is an intermittant problem. If you re-request, you will eventually get good data. We are currently locating the server(s) with the bad data and taking it out of service.
mong -Interested User- Posts: 20 Joined: Dec 12, 2007	Posted: Dec 13, 2007 09:13 AM Msg. 11 of 12 ok. deleted file and more data returning now. not perfect will try again after lunch. today is rollover and will move to a new file then. so will see how that goes. thanks again for prompt /timely service. reg. mong.
DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005	Posted: Dec 13, 2007 09:50 AM Msg. 12 of 12 This should be resolved