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»Forums Index »Product Support »DTN.IQ Client Software Support »IQconnect freezing
Author Topic: IQconnect freezing (4 messages, Page 1 of 1)

mjbray
-Interested User-
Posts: 2
Joined: Jun 30, 2015


Posted: Jun 30, 2015 01:01 PM          Msg. 1 of 4
Hi,

This just started happening out of the blue--I use Sierra Chart, and several times a day my data stops. If I close Sierra Chart and just open it again, it still doesn't work. I have to kill the IQconnect.exe process, and even at that it takes a good 15 minutes before it closes. I can then open Sierra Chart again, and it'll work for a few minutes to a couple of hours before it happens again.

I have a fresh (less than 3 month old) installation of Windows 7 with IQFeed version 5.1.2.6.

Please help, I can't trade like this.

Mark

DTN_Stephen
-DTN Evangelist-
Posts: 124
Joined: Aug 22, 2014


Posted: Jun 30, 2015 01:19 PM          Msg. 2 of 4
We would like to gather additional information about your account and computer so that we can troubleshoot the issues you are encountering.

Please contact us at support@iqfeed.net or iqfeed.net and utilize the chat support feature to the left of the page.

Please have your Account User ID at the time of contact.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net

mjbray
-Interested User-
Posts: 2
Joined: Jun 30, 2015


Posted: Jun 30, 2015 02:28 PM          Msg. 3 of 4
I worked with Loren and we agreed I'd uninstall IQFeed and install the latest version. I've done that, and my Sierra Chart is frozen as I write this. This is about 20-30 minutes after I launched Sierra Chart/IQFeed.

DTN_mark_e
-Interested User-
Posts: 11
Joined: Sep 25, 2014


Posted: Jun 30, 2015 03:15 PM          Msg. 4 of 4
mjbray, Loren is emailing you with some instructions. You should have them soon.

Mark Eash, Trading Markets Customer Service DTN
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-397-7000 (DTNIQ & IQFEED) | 402-255-3682 (Fax)
www.dtn.com/trading | www.dtniq.com | http://www.iqfeed.net
 

 

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