Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"I just wanted to let u know that your data feed/service is by far the best!!! Your unfiltered tick data is excellent for reading order flow and none of your competitors delivers this quality of data!" - Comment from Peter via Email
"I like you guys better than *******...much more stable and a whole lot fewer issues." - Comment from Philip
"Thank you so much - awesome feed, awesome service!" - Comment from Greg via Email
"I was on the phone with a friend who uses CQG and right after the Fed announcement, CQG was as much as 30 seconds behind DTN.IQ. Some quotes were off by as much as 15-18 cents. Your feed never missed a beat." - Comment from Roger
"With HUGE volume on AAPL and RIMM for 2 days, everyone in a trading room was whining about freezes, crashes and lag with *******, RealTick, TS and Cyber. InvestorRT with IQFeed was rock solid. I mean SOLID!" - Comment from Public IRC Chat
"I used to have *******, but they are way more money for the same thing. I have had no probs with data from DTN since switching over." - Comment from Public Forum Post
"I have been using IQFeed now for a few years in MultiCharts and I have zero complaints. Very, very rare to have any data hiccups or anything at all go wrong." - Comment from Public Forum
"Thanks for all of your help. Great customer service deserves to be recognized which one the reasons I've been a customer of DTN for over 10 years!" - Comment from Stuart
"Its working FABULOUSLY for me!! Holy cow...there has been so much I've been missing lately, and with this feed and Linnsoft software...I'm in the game now." - Comment from Chris R.
"I've never had DTN go out on me since switching. ******* would go down a couple times every month when I was using them." - Comment from Bryce in AL.
Home  Search  Register  Login  Blogs Recent Posts

Information on Various DTN Products:
DTN IQFeed | DTN ProphetX | DTN Ag | NxCore
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »DTN.IQ Client Software Support »IQconnect freezing
Author Topic: IQconnect freezing (4 messages, Page 1 of 1)

mjbray
-Interested User-
Posts: 2
Joined: Jun 30, 2015


Posted: Jun 30, 2015 01:01 PM          Msg. 1 of 4
Hi,

This just started happening out of the blue--I use Sierra Chart, and several times a day my data stops. If I close Sierra Chart and just open it again, it still doesn't work. I have to kill the IQconnect.exe process, and even at that it takes a good 15 minutes before it closes. I can then open Sierra Chart again, and it'll work for a few minutes to a couple of hours before it happens again.

I have a fresh (less than 3 month old) installation of Windows 7 with IQFeed version 5.1.2.6.

Please help, I can't trade like this.

Mark

DTN_Stephen
-DTN Evangelist-
Posts: 122
Joined: Aug 22, 2014


Posted: Jun 30, 2015 01:19 PM          Msg. 2 of 4
We would like to gather additional information about your account and computer so that we can troubleshoot the issues you are encountering.

Please contact us at support@iqfeed.net or iqfeed.net and utilize the chat support feature to the left of the page.

Please have your Account User ID at the time of contact.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net

mjbray
-Interested User-
Posts: 2
Joined: Jun 30, 2015


Posted: Jun 30, 2015 02:28 PM          Msg. 3 of 4
I worked with Loren and we agreed I'd uninstall IQFeed and install the latest version. I've done that, and my Sierra Chart is frozen as I write this. This is about 20-30 minutes after I launched Sierra Chart/IQFeed.

DTN_mark_e
-Interested User-
Posts: 11
Joined: Sep 25, 2014


Posted: Jun 30, 2015 03:15 PM          Msg. 4 of 4
mjbray, Loren is emailing you with some instructions. You should have them soon.

Mark Eash, Trading Markets Customer Service DTN
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-397-7000 (DTNIQ & IQFEED) | 402-255-3682 (Fax)
www.dtn.com/trading | www.dtniq.com | http://www.iqfeed.net
 

 

Time: Fri February 23, 2018 2:10 PM CFBB v1.2.0 15 ms.
© AderSoftware 2002-2003