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»Forums Index »Product Support »DTN.IQ Client Software Support »IQconnect freezing
Author Topic: IQconnect freezing (4 messages, Page 1 of 1)

-Interested User-
Posts: 2
Joined: Jun 30, 2015

Posted: Jun 30, 2015 01:01 PM          Msg. 1 of 4

This just started happening out of the blue--I use Sierra Chart, and several times a day my data stops. If I close Sierra Chart and just open it again, it still doesn't work. I have to kill the IQconnect.exe process, and even at that it takes a good 15 minutes before it closes. I can then open Sierra Chart again, and it'll work for a few minutes to a couple of hours before it happens again.

I have a fresh (less than 3 month old) installation of Windows 7 with IQFeed version

Please help, I can't trade like this.


-DTN Evangelist-
Posts: 107
Joined: Aug 22, 2014

Posted: Jun 30, 2015 01:19 PM          Msg. 2 of 4
We would like to gather additional information about your account and computer so that we can troubleshoot the issues you are encountering.

Please contact us at or and utilize the chat support feature to the left of the page.

Please have your Account User ID at the time of contact.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support

-Interested User-
Posts: 2
Joined: Jun 30, 2015

Posted: Jun 30, 2015 02:28 PM          Msg. 3 of 4
I worked with Loren and we agreed I'd uninstall IQFeed and install the latest version. I've done that, and my Sierra Chart is frozen as I write this. This is about 20-30 minutes after I launched Sierra Chart/IQFeed.

-Interested User-
Posts: 10
Joined: Sep 25, 2014

Posted: Jun 30, 2015 03:15 PM          Msg. 4 of 4
mjbray, Loren is emailing you with some instructions. You should have them soon.

Mark Eash, Trading Markets Customer Service DTN
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-397-7000 (DTNIQ & IQFEED) | 402-255-3682 (Fax) | |


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