Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)




"If someone needs the best quality data and backfill beyond what their broker provides at a rate that is the best in the industry, I highly recommend IQFeed." - Comment from Josh via Public Forum
"Thanks for the great product and support. During this week of high volume trading, my QuoteTracker + IQ Feed setup never missed a beat. Also, thanks for your swiftness in responding to data issues. I was on ******* for a few years before I made the switch over early this year, and wish I had done it a long time ago." - Comment from Ken
"I've been using Neoticker RT with IQFeed for two months, and I'm very happy with both of the products (I've had IQFeed for two years with very few complaints). The service from both companies is exceptional." - Comment from Public Forum
"Awesome response, as usual. It is a sincere and refreshing pleasure to do business with DTN, compared to your competition." - Comment from Ryan
"I like you guys better than *******...much more stable and a whole lot fewer issues." - Comment from Philip
"I just wanted to tell you what a fine job you have been doing. While *******, from what I hear, has been down and out, off and on, IQ feed has held like a champ this week." - Comment from Shirin
"Excellent datafeed !!!" - Comment from Arely
"I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!" - Comment from Nate
"Very impressed with the quality of your feed - ******* is a real donkey in comparison." - Comment from A.C. via Email
"This is an excellent value, the system is generous (allowing for 500 stocks) and stable (and really is tick-by-tick), and the support is fantastic." - Comment from Shirin via Email
Home  Search  Register  Login  Blogs Recent Posts

Information on Various DTN Products:
DTN IQFeed | DTN ProphetX | DTN Ag | NxCore
Follow DTN_IQFeed on Twitter
DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter
»Forums Index »Product Support »DTN.IQ Client Software Support »IQconnect freezing
Author Topic: IQconnect freezing (4 messages, Page 1 of 1)

mjbray
-Interested User-
Posts: 2
Joined: Jun 30, 2015


Posted: Jun 30, 2015 01:01 PM          Msg. 1 of 4
Hi,

This just started happening out of the blue--I use Sierra Chart, and several times a day my data stops. If I close Sierra Chart and just open it again, it still doesn't work. I have to kill the IQconnect.exe process, and even at that it takes a good 15 minutes before it closes. I can then open Sierra Chart again, and it'll work for a few minutes to a couple of hours before it happens again.

I have a fresh (less than 3 month old) installation of Windows 7 with IQFeed version 5.1.2.6.

Please help, I can't trade like this.

Mark

DTN_Stephen
-DTN Evangelist-
Posts: 107
Joined: Aug 22, 2014


Posted: Jun 30, 2015 01:19 PM          Msg. 2 of 4
We would like to gather additional information about your account and computer so that we can troubleshoot the issues you are encountering.

Please contact us at support@iqfeed.net or iqfeed.net and utilize the chat support feature to the left of the page.

Please have your Account User ID at the time of contact.

Stephen Shockey | Telvent DTN LLC | Trading Markets | United States |Customer Service Technical Support
Email: support@iqfeed.net

mjbray
-Interested User-
Posts: 2
Joined: Jun 30, 2015


Posted: Jun 30, 2015 02:28 PM          Msg. 3 of 4
I worked with Loren and we agreed I'd uninstall IQFeed and install the latest version. I've done that, and my Sierra Chart is frozen as I write this. This is about 20-30 minutes after I launched Sierra Chart/IQFeed.

DTN_mark_e
-Interested User-
Posts: 10
Joined: Sep 25, 2014


Posted: Jun 30, 2015 03:15 PM          Msg. 4 of 4
mjbray, Loren is emailing you with some instructions. You should have them soon.

Mark Eash, Trading Markets Customer Service DTN
9110 West Dodge Rd, Ste 200, Omaha, Ne 68114
800-397-7000 (DTNIQ & IQFEED) | 402-255-3682 (Fax)
www.dtn.com/trading | www.dtniq.com | http://www.iqfeed.net
 

 

Time: Fri September 22, 2017 4:40 AM CFBB v1.2.0 16 ms.
© AderSoftware 2002-2003