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»Forums Index »Product Support »DTN.IQ Client Software Support »IQconnect freezing

Author	Topic: IQconnect freezing (4 messages, Page 1 of 1)
mjbray -Interested User- Posts: 2 Joined: Jun 30, 2015	Posted: Jun 30, 2015 01:01 PM Msg. 1 of 4 Hi, This just started happening out of the blue--I use Sierra Chart, and several times a day my data stops. If I close Sierra Chart and just open it again, it still doesn't work. I have to kill the IQconnect.exe process, and even at that it takes a good 15 minutes before it closes. I can then open Sierra Chart again, and it'll work for a few minutes to a couple of hours before it happens again. I have a fresh (less than 3 month old) installation of Windows 7 with IQFeed version 5.1.2.6. Please help, I can't trade like this. Mark
DTN_Stephen -DTN Evangelist- Posts: 107 Joined: Aug 22, 2014	Posted: Jun 30, 2015 01:19 PM Msg. 2 of 4 We would like to gather additional information about your account and computer so that we can troubleshoot the issues you are encountering. Please contact us at support@iqfeed.net or iqfeed.net and utilize the chat support feature to the left of the page. Please have your Account User ID at the time of contact. Stephen Shockey \| Telvent DTN LLC \| Trading Markets \| United States \|Customer Service Technical Support Email: support@iqfeed.net
mjbray -Interested User- Posts: 2 Joined: Jun 30, 2015	Posted: Jun 30, 2015 02:28 PM Msg. 3 of 4 I worked with Loren and we agreed I'd uninstall IQFeed and install the latest version. I've done that, and my Sierra Chart is frozen as I write this. This is about 20-30 minutes after I launched Sierra Chart/IQFeed.
DTN_mark_e -Interested User- Posts: 10 Joined: Sep 25, 2014	Posted: Jun 30, 2015 03:15 PM Msg. 4 of 4 mjbray, Loren is emailing you with some instructions. You should have them soon. Mark Eash, Trading Markets Customer Service DTN 9110 West Dodge Rd, Ste 200, Omaha, Ne 68114 800-397-7000 (DTNIQ & IQFEED) \| 402-255-3682 (Fax) www.dtn.com/trading \| www.dtniq.com \| http://www.iqfeed.net