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| Author | Topic: Windows 10 (11 messages, Page 1 of 1) |
 Mercury -Interested User- Posts: 6 Joined: Oct 14, 2015 |
Posted: Oct 14, 2015 11:13 AM
Msg. 1 of 11
Hi,
Trouble connecting on a Win 10 machine (first attempt on Win10). I keep getting a 0x0000007b error trying to run IQConnect.exe. Compatibility modes Win7 and Win8 produced the same result. VS 2105 et al run fine on this machine. Is there a trick, or did I just forget how to set up properly? |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006 
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Posted: Oct 14, 2015 11:16 AM
Msg. 2 of 11
Good morning, There are no known issues are known concerning Windows 10, but if you have an example I can try or if you want to send some code to the developer email address I will be happy to take a look and see if it is something I can replicate.
Tim |
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Mercury -Interested User- Posts: 6 Joined: Oct 14, 2015 |
Posted: Oct 14, 2015 11:47 AM
Msg. 3 of 11
Hi,
There is no code to replicate. After my own code did not run (which has no problems on a Win7 machine), I tried IQConnect.exe and Diagnostics.exe, as provided by DTN. They all had the same problem. If there are no known issues with Windows 10, then I must have skipped something while setting up. Do you know what this error (0x0000007b) is pointing at? |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Oct 14, 2015 01:15 PM
Msg. 4 of 11
No, what version of IQ are you on?
Tim |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Oct 14, 2015 01:17 PM
Msg. 5 of 11
And do you have the full error?
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Mercury -Interested User- Posts: 6 Joined: Oct 14, 2015 |
Posted: Oct 14, 2015 06:53 PM
Msg. 6 of 11
Hi,
I attached the dialog box. That's unfortunately all I've got. Same box for any of DTN's apps. I guess they all try to connect first, and run into the same problem. File Attached: DTN1.PNG (downloaded 1256 times) |
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Mercury -Interested User- Posts: 6 Joined: Oct 14, 2015 |
Posted: Oct 14, 2015 06:53 PM
Msg. 7 of 11
Hi,
I attached the dialog box. That's unfortunately all I've got. Same box for any of DTN's apps. I guess they all try to connect first, and run into the same problem. File Attached: DTN11.PNG (downloaded 1168 times) |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Oct 15, 2015 07:16 AM
Msg. 8 of 11
It might be worth trying to install/reinstall to the Visual C++ redistributable files for x86 apps.
http://www.microsoft.com/en-us/download/details.aspx?id=8328 Tim Edited by DTN_Tim Walter on Oct 15, 2015 at 01:46 PM |
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Mercury -Interested User- Posts: 6 Joined: Oct 14, 2015 |
Posted: Oct 15, 2015 10:50 PM
Msg. 9 of 11
Hi,
IQConnect version is 5.1.3.1 as of 4/29/2015. Windows is 10 Pro. Tried repair first, then uninstall, reinstall - no difference. Turned the firewall off - no difference. Reinstalled the SDK. When the message "Wrong version of the IQFeed Client is installed. Would you like to download the correct version for this developer package?" appeared, opted for the old client version - no difference. Reinstalled the latest version (5.1.3.1) - no difference. Downloaded DTN.IQ - no difference. |
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Mercury -Interested User- Posts: 6 Joined: Oct 14, 2015 |
Posted: Oct 15, 2015 11:08 PM
Msg. 10 of 11
Hi,
Couldn't pass this one up: installed the SDK and the client on another Windows10 system. Running IQConnect does not even produce an error dialog. On the other hand, Diagnostics starts running, completes the first step, but gets stuck - obviously it cannot connect (although the Auto Connect button is checked). On the primary Windows 10 system, none of the utilities starts running, including Diagnostics. Both devices are relatively fresh, thus should not have too much burden in the registry or elsewhere. |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Oct 16, 2015 01:01 PM
Msg. 11 of 11
I think at this point, your best bet will be to call our service team and have one of them remote in to your system and try to understand what you are seeing. I believe they will be able to help resolve this and if not, they can help to retrieve some logs and information to better help me understand what may be failing.
Tim |
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