DTN IQFeed, DTN.IQ, DTN ProphetX Support Forums

Join the 80,000 other DTN customers who enjoy the fastest, most reliable data available. There is no better value than DTN!

(Move your cursor to this area to pause scrolling)

"I "bracket trade" all major news releases and I have not found one lag or glitch with DTN.IQ feed. I am very comfortable with their feed under all typical news conditions (Fed releases, employment numbers, etc)." - Comment from Public Forum

"You are either overstaffed or people just don't have problems with your feed because customer support always answers the phone quickly." - Comment from Jay via Email

"I have been using IQFeed now for a few years in MultiCharts and I have zero complaints. Very, very rare to have any data hiccups or anything at all go wrong." - Comment from Public Forum

"The people at Nirvana have very nice things to say about your company and I can see why! Price and service is a potent combination." - Comment from Ed

"I use IQ Feed, Great stuff as far as data analysis information, storage and retrieval is concerned." - Comment from Public Forum

"Boy, probably spent a thousand hours trying to get ******* API to work right. And now two hours to have something running with IQFeed. Hmmm, guess I was pretty stupid to fight rather than switch all this time. And have gotten more customer service from you guys already than total from them… in five years." - Comment from Jim

"Its working FABULOUSLY for me!! Holy cow...there has been so much I've been missing lately, and with this feed and Linnsoft software...I'm in the game now." - Comment from Chris R.

"I just wanted to let you know how fast and easy I found it to integrate IQFeed into our existing Java code using your JNI client. In my experience, such things almost never go so smoothly - great job!" - Comment from Nate

"I was with ******* for 4 years at $230 a month, this is a huge savings for me, GOD BLESS YOU PEOPLE," - Comment from T.S. via Email

"I just wanted to tell you what a fine job you have been doing. While *******, from what I hear, has been down and out, off and on, IQ feed has held like a champ this week." - Comment from Shirin

Home

Blogs

Recent Posts

Information on DTN's Industries:
DTN Oil & Gas | DTN Trading | DTN Agriculture | DTN Weather

DTN.IQ/IQFeed on Twitter
DTN News and Analysis on Twitter

»Forums Index »IQFeed Developer »IQFeed Developer Support »Issue with @VX# data retrieval

Author	Topic: Issue with @VX# data retrieval (6 messages, Page 1 of 1)
david_leake -Interested User- Posts: 3 Joined: Nov 18, 2017	Posted: Nov 18, 2017 11:43 AM Msg. 1 of 6 Hello there, I am having trouble pulling in ticks from the Vix futures product (@VX#) This is using both my own custom software (API), and separately, I have tried via the QCollector software So I think this is an issue on the IQFeed side? Please can you let me know when this is resolved Thanks David
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1752 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 18, 2017 01:54 PM Msg. 2 of 6 David, I am not seeing any issues on our side, so if you could provide some additional information it would be helpful. Did this issue just start today (were you previously pulling @VX# data successfully)? Are you able to access the current data for @VX# in the IQFeed Watch Quote Display App? Are all other symbols working properly (including others from the CBOE Futures Exchange)? If after restarting your connection to IQFeed you are still having issues, please let us know what server you are connected to (IP in the connection manager) as well as what specific time-series data you are requesting. Thanks Jay Froscheiser Vice President, Active Trader Products
david_leake -Interested User- Posts: 3 Joined: Nov 18, 2017	Posted: Nov 19, 2017 04:28 AM Msg. 3 of 6 Hi Jay, Yes other symbols are working, and yes have tried restarting etc. For the @VX# symbol, there seems to be no data since 2017-11-15,08:59:51,13.05,3,134617,13.00,13.05,972720,0,0 So the last daily bar coming through is 2017-11-14,11.60,12.20,11.60,12.05,145137 Can you recheck this? Thanks, David
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1752 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 19, 2017 09:31 AM Msg. 4 of 6 Thanks for the additional information. We will take a look at this and see what is going on with the continuation symbol (#). The tick history is available if you pull the individual contract data @VXZ17. Jay Froscheiser Vice President, Active Trader Products
DTN_Jay_Froscheiser -VP, Product Operations- Posts: 1752 Joined: May 3, 2004 DTN IQFeed/DTN.IQ/DTN NxCore	Posted: Nov 19, 2017 11:44 AM Msg. 5 of 6 This should be corrected now. Sorry for the issue but thanks for reporting it so we were able to rectify it quickly. Jay Froscheiser Vice President, Active Trader Products
david_leake -Interested User- Posts: 3 Joined: Nov 18, 2017	Posted: Nov 19, 2017 11:51 AM Msg. 6 of 6 Great, thanks for your help.