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» Feed 'goes to sleep'.
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| Author | Topic: Feed 'goes to sleep'. (14 messages, Page 1 of 1) |
 Craig -DTN Guru- Posts: 326 Joined: Apr 16, 2010 |
Posted: Sep 29, 2014 12:48 PM
Msg. 1 of 14
A couple of days in a row I've had the same problem now.
I leave the feed running 24/7. Today at 5:35am est I get a couple of SERVER DISCONNECTED messages. IQFeed sits there silently not working, when I look at the IQFeed stats dialog it shows a blank where the subscribed symbol count is. I start up IQWatchQuote (@ 1:40pa est) and everything bursts into life again. It's like IQFeed is not reconnecting. |
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Craig -DTN Guru- Posts: 326 Joined: Apr 16, 2010 |
Posted: Oct 1, 2014 04:08 AM
Msg. 2 of 14
It's just done it again....
04:56:34.507 AM [T: 01]S,SERVER DISCONNECTED 04:56:40.559 AM [T: 01]S,SERVER DISCONNECTED This is all getting a little irritating. Start up the watch program and everything comes back up. 05:03:45.027 AM [T: 01]S,KEY,99999 05:03:45.027 AM [T: 01]S,SERVER CONNECTED Some feedback would be appreciated. |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006 
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Posted: Oct 1, 2014 07:20 AM
Msg. 3 of 14
Hello Craig,
We are continuing to look at this, but have not had a lot of luck at getting it duplicated in house, so progress has been slow. As I mentioned, this is still one of the top items on our boards and we are committed to getting it resolved, but I don't have an ETA yet to offer. Tim |
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Craig -DTN Guru- Posts: 326 Joined: Apr 16, 2010 |
Posted: Oct 1, 2014 12:45 PM
Msg. 4 of 14
Ok, let me know if I can help.
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Craig -DTN Guru- Posts: 326 Joined: Apr 16, 2010 |
Posted: Oct 2, 2014 12:25 PM
Msg. 5 of 14
...and again today, same remedy.
09:44:02.922 AM [T: 01]S,SERVER DISCONNECTED 09:44:09.131 AM [T: 01]S,SERVER DISCONNECTED 09:44:17.446 AM [T: 01]S,SERVER DISCONNECTED 09:44:26.185 AM [T: 01]S,SERVER DISCONNECTED Is this a server or client problem? Is there a previous version I can run? Edited by Craig on Oct 2, 2014 at 12:30 PM |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Oct 2, 2014 02:01 PM
Msg. 6 of 14
Craig, I sent you an email concerning this. Let me know if you don't get it.
Tim |
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Craig -DTN Guru- Posts: 326 Joined: Apr 16, 2010 |
Posted: Oct 3, 2014 02:23 PM
Msg. 7 of 14
For what it's worth, the downgrade seems to have survived today.
I'll keep monitoring it in the coming week. |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Oct 3, 2014 02:26 PM
Msg. 8 of 14
OK, thanks for the feedback.
Tim |
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jrojas -Interested User- Posts: 34 Joined: Nov 10, 2014 |
Posted: Nov 10, 2014 02:54 PM
Msg. 9 of 14
Hi Guys,
Any update on this issue. I have been sporadically getting this issue in my iqfeed connection and today it happened again many times until eventually the server gave up reconnecting and hung .... 143010: l1 system: S,SERVER DISCONNECTED 143011: l1 system: S,KEY,99999 143011: l1 system: S,SERVER CONNECTED 143011: l1 system: S,IP,66.112.156.181 60004 143036: l1 system: S,SERVER DISCONNECTED 143037: l1 system: S,KEY,99999 143037: l1 system: S,SERVER CONNECTED 143037: l1 system: S,IP,66.112.148.181 60004 143145: l1 system: S,SERVER DISCONNECTED 143210: l1 system: S,SERVER DISCONNECTED Could anyone from iqfeed give an update on this? Thanks, Jose |
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DTN_Steve_S -DTN Guru- Posts: 2093 Joined: Nov 21, 2005
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Posted: Nov 10, 2014 03:15 PM
Msg. 10 of 14
Jose, unfortunately at this time, this issue is still outstanding and we have not yet isolated the exact cause in order to provide a workaround. We have been able to establish that this is a long-standing bug that seems to be getting triggered more frequently recently (possibly just a coincidence).
The issue has been escalated and we are actively working on troubleshooting and fixing it. We will be releasing a new build to address this particular issue as soon as it is resolved. The only thing I could recommend until then would be to monitor the messages and issue a S,CONNECT message to the feed if you haven't received anything within 10-15s. In theory, the feed should be automatically trying to reconnect every 1s after an unexpected disconnection occurs until successful. Obviously this is not happening under the circumstances in this thread. |
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fixDTN -Interested User- Posts: 3 Joined: Jul 13, 2015 |
Posted: Jul 13, 2015 11:21 AM
Msg. 11 of 14
Is this fixed yet? I have been talking to support for 3 weeks now and this issue is not resolved because no one knows what the problem is. Apparently others have the same problem I do. Support is trying to blame my internet connection even though it appears that they have been unable to send email out of their own brick and mortar work location. I'm at the point where i could spend another week or start looking for other options.
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Jul 13, 2015 12:50 PM
Msg. 12 of 14
Just so you are aware, I am reviewing the data that I have regarding this and will reply shortly.
Tim |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Jul 13, 2015 12:58 PM
Msg. 13 of 14
Any chance that service may have had you alter any registry settings with regard to timeout prior to upgrading to the new version?
Tim |
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DTN_Tim Walter -DTN Guru- Posts: 1238 Joined: Apr 25, 2006
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Posted: Jul 13, 2015 01:04 PM
Msg. 14 of 14
Also, in the process of working with service have you ever downgraded back to your previous version to see if the problem goes away to confirm that it is a version issue?
Tim |
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